{"id":242,"date":"2022-11-23T02:06:37","date_gmt":"2022-11-23T02:06:37","guid":{"rendered":"https:\/\/help.cleanster.com\/?post_type=help&#038;p=242"},"modified":"2026-10-19T15:12:41","modified_gmt":"2026-10-19T15:12:41","slug":"how-do-i-contact-chat-with-my-pro","status":"publish","type":"help","link":"https:\/\/help.cleanster.com\/de\/how-do-i-contact-chat-with-my-pro\/","title":{"rendered":"Wie kann ich meine Reinigungskraft kontaktieren?"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Um mit Ihrer Reinigungskraft Kontakt aufzunehmen, schreiben Sie ihr direkt in der Cleanster-App eine Nachricht.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Wann Sie Ihre Reinigungskraft kontaktieren k\u00f6nnen<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Vor der Reinigung:<\/strong> Die Nachrichtenfunktion ist 24 Stunden vor der Reinigung verf\u00fcgbar, sobald eine Reinigungskraft zugewiesen wurde. Liegt Ihr Termin weiter in der Zukunft, erhalten Sie eine Benachrichtigung, sobald Sie chatten k\u00f6nnen. \u00d6ffnen Sie die Buchung und tippen Sie auf das pinke Symbol. <strong>Nachricht<\/strong> Schaltfl\u00e4che unterhalb von Datum, Uhrzeit und Preis.<\/li>\n\n\n<li><strong>Nach der Reinigung:<\/strong> gehe zu <strong>Buchung &gt; VERGANGENHEIT<\/strong>, klopfen <strong>\u22ee<\/strong> bei der Arbeit und w\u00e4hlen <strong>Nachricht<\/strong>. Dies funktioniert sowohl f\u00fcr abgeschlossene als auch f\u00fcr stornierte Auftr\u00e4ge.<\/li>\n\n\n<li><strong>Jederzeit:<\/strong> Vergangene Chats finden Sie unter <strong>Nachrichten<\/strong> im unteren Men\u00fc.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Was Sie im Chat tun k\u00f6nnen<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00dcber den Chat k\u00f6nnen Sie Sprachnachrichten, Fotos und Videos senden, Ausgaben bezahlen, Arbeitsstunden hinzuf\u00fcgen oder reduzieren und Termine verschieben.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Sie k\u00f6nnen Ihre Reinigungskraft nicht erreichen?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Findet die Reinigung erst in mehr als 24 Stunden statt?<\/strong> Solange die Nachrichtenfunktion noch nicht verf\u00fcgbar ist, gibt es keine Nachrichtenschaltfl\u00e4che. F\u00fcgen Sie stattdessen alle wichtigen Informationen der Buchungsnotiz hinzu.<\/li>\n\n\n<li><strong>Ist schon eine Reinigungskraft zugewiesen?<\/strong> Sie k\u00f6nnen der Reinigungskraft erst dann eine Nachricht senden, wenn diese bereits im Einsatz ist.<\/li>\n\n\n<li><strong>Noch keine Antwort?<\/strong> Die Reinigungskr\u00e4fte ben\u00f6tigen m\u00f6glicherweise etwas l\u00e4nger, um Anrufe zu beantworten, wenn sie unterwegs sind oder schlechten Empfang haben.<\/li>\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Sobald Ihre Reinigungskraft unterwegs ist, k\u00f6nnen Sie sie auch auf der Live-Karte auf der Buchungskarte verfolgen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sie kommen immer noch nicht weiter? Kontaktieren Sie unser Support-Team, das von 8:30 bis 21:00 Uhr Central Time (CT) erreichbar ist. Wir melden uns schnellstm\u00f6glich bei Ihnen zur\u00fcck; dringende Anfragen werden vorrangig bearbeitet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Verwandt: <a href=\"https:\/\/help.cleanster.com\/de\/my-cleaner-never-arrived\/\">Meine Reinigungskraft ist nie erschienen.<\/a> \u00b7 <a href=\"https:\/\/help.cleanster.com\/de\/how-to-add-an-expense-or-pay-a-cleaners-expense\/\">Wie man die Kosten f\u00fcr eine Reinigungskraft bezahlt<\/a><\/p>","protected":false},"featured_media":0,"template":"","categories":[32,33,39,40,44,46,4,3,6],"class_list":["post-242","help","type-help","status-publish","hentry","category-home-your-cleaner","category-home-problems-happiness-guarantee","category-office-your-cleaner","category-office-problems-happiness-guarantee","category-str-your-cleaner","category-str-problems-happiness-guarantee","category-short-term-rentals","category-home","category-office"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Do I Contact My Cleaner? 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