{"id":696,"date":"2026-10-18T20:36:28","date_gmt":"2026-10-18T20:36:28","guid":{"rendered":"https:\/\/help.cleanster.com\/?post_type=help&#038;p=696"},"modified":"2026-10-19T15:13:34","modified_gmt":"2026-10-19T15:13:34","slug":"cancellation-and-refund-policy","status":"publish","type":"help","link":"https:\/\/help.cleanster.com\/de\/cancellation-and-refund-policy\/","title":{"rendered":"Stornierungs- und R\u00fcckerstattungsrichtlinie"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Hier finden Sie unsere Stornierungs- und R\u00fcckerstattungsbedingungen f\u00fcr einmalige und wiederkehrende Buchungen. Termine k\u00f6nnen sich \u00e4ndern, aber kurzfristige Stornierungen oder Umbuchungen bedeuten, dass die Reinigungskr\u00e4fte geplante Auftr\u00e4ge verlieren. Daher gelten einige Regeln.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Stornierungs- und R\u00fcckerstattungsrichtlinien im \u00dcberblick<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Mehr als 24 Stunden zuvor:<\/strong> frei.<\/li>\n\n\n<li><strong>Innerhalb von 24 Stunden:<\/strong> $20 Geb\u00fchr (20 \u00a3 f\u00fcr Buchungen aus Gro\u00dfbritannien).<\/li>\n\n\n<li><strong>Innerhalb von 12 Stunden:<\/strong> Keine R\u00fcckerstattung.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">So k\u00fcndigen<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n\n<li>Tippen Sie auf der Buchungskarte auf die <strong>\u22ee<\/strong> (drei Punkte) in der oberen rechten Ecke, neben dem Preis.<\/li>\n\n\n<li>Klopfen <strong>Auftrag abbrechen<\/strong> und best\u00e4tigen.<\/li>\n\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Weitere Optionen<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Stattdessen einen neuen Termin vereinbaren:<\/strong> Umbuchungen sind kostenlos. Sobald Ihre Reinigungskraft unterwegs, angekommen oder mit der Reinigung besch\u00e4ftigt ist, ist keine Umbuchung mehr m\u00f6glich. Bei mehr als vier Umbuchungen wird eine Geb\u00fchr von $20 f\u00e4llig.<\/li>\n\n\n<li><strong>Haben Sie Ihre Meinung ge\u00e4ndert?<\/strong> Klopfen <strong>Zur\u00fccksetzen<\/strong> Der stornierte Auftrag kann wieder in den Zeitplan aufgenommen werden. Falls Sie die Stornogeb\u00fchr $20 bezahlt haben, wird diese durch die R\u00fcckbuchung erstattet.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Vers\u00e4umte Termine<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Wenn Ihre Reinigungskraft zu einem vereinbarten Termin erscheint, aber die Reinigung nicht durchf\u00fchren kann, gilt dies als vers\u00e4umter Termin und kann nicht erstattet werden. Bitte stellen Sie sicher, dass Ihre Reinigungskraft w\u00e4hrend des vereinbarten Zeitfensters Zugang erh\u00e4lt. F\u00fcr Haus-, Wohnungs- und sonstige Reinigungsarbeiten gelten folgende Zeitfenster: Vormittags (9:00\u201311:00 Uhr), Nachmittags (11:00\u201315:00 Uhr), Abends (15:00\u201318:00 Uhr) oder jederzeit (9:00\u201318:00 Uhr).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Wiederkehrende Pl\u00e4ne<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Die Pakete beinhalten mindestens 10 Reinigungen. Bei K\u00fcndigung vor der 10. Reinigung fallen Kosten von $40 an. Danach ist die Reinigung kostenlos. Siehe <a href=\"https:\/\/help.cleanster.com\/de\/how-do-i-cancel-my-subscription-plan\/\">Wie kann ich meinen Vertrag k\u00fcndigen?<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">R\u00fcckerstattungen gem\u00e4\u00df unserer Stornierungsrichtlinie<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">R\u00fcckerstattungen f\u00fcr Buchungen, die nicht gereinigt wurden, werden Ihrem Cleanster Cash gutgeschrieben.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nicht zufrieden mit der Reinigung? Kein Problem! Unsere 48-Stunden-Zufriedenheitsgarantie greift: Sollte etwas nicht in Ordnung gewesen sein, teilen Sie uns dies innerhalb von 48 Stunden nach der Reinigung mit und f\u00fcgen Sie Fotos und eine kurze Beschreibung bei.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Verwandt: <a href=\"https:\/\/help.cleanster.com\/de\/rescheduling-rules\/\">Umplanungsregeln<\/a> \u00b7 <a href=\"https:\/\/help.cleanster.com\/de\/how-to-revert-or-rebook-a-cancelled-job\/\">Wie man einen stornierten Auftrag r\u00fcckg\u00e4ngig macht oder neu bucht<\/a><\/p>","protected":false},"featured_media":0,"template":"","categories":[31,37,43,4,3,6],"class_list":["post-696","help","type-help","status-publish","hentry","category-home-cancelling-rescheduling","category-office-cancelling-rescheduling","category-str-cancelling-rescheduling","category-short-term-rentals","category-home","category-office"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - 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