{"id":242,"date":"2022-11-23T02:06:37","date_gmt":"2022-11-23T02:06:37","guid":{"rendered":"https:\/\/help.cleanster.com\/?post_type=help&#038;p=242"},"modified":"2026-10-19T15:12:41","modified_gmt":"2026-10-19T15:12:41","slug":"how-do-i-contact-chat-with-my-pro","status":"publish","type":"help","link":"https:\/\/help.cleanster.com\/es\/how-do-i-contact-chat-with-my-pro\/","title":{"rendered":"\u00bfC\u00f3mo contacto a mi profesional de limpieza?"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Para contactar a tu profesional de limpieza, escr\u00edbele directamente en la app Cleanster.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cu\u00e1ndo puedes contactar a tu profesional de limpieza<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Antes de la limpieza:<\/strong> La mensajer\u00eda se abre 24 horas antes de la limpieza, una vez que se asigna un limpiador. Si su reserva es dentro de m\u00e1s tiempo, le enviaremos una notificaci\u00f3n cuando sea el momento de chatear. Abra la reserva y toque el bot\u00f3n rosa. <strong>Mensaje<\/strong> Bot\u00f3n debajo de la fecha, la hora y el precio.<\/li>\n\n\n<li><strong>Despu\u00e9s de la limpieza:<\/strong> ir a <strong>Reserva &gt; PASADO<\/strong>, grifo <strong>\u22ee<\/strong> en el trabajo y elegir <strong>Mensaje<\/strong>. Esto funciona tanto para trabajos finalizados como para trabajos cancelados.<\/li>\n\n\n<li><strong>En cualquier momento:<\/strong> encuentra chats anteriores en <strong>Mensajes<\/strong> en el men\u00fa inferior.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Qu\u00e9 puedes hacer en el chat<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Desde el chat puedes enviar notas de voz, fotos y v\u00eddeos, pagar gastos, a\u00f1adir o reducir horas y reprogramar citas.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfNo puedes contactar a tu profesional de limpieza?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>\u00bfFaltan m\u00e1s de 24 horas para la limpieza?<\/strong> Hasta que se habilite la funci\u00f3n de mensajer\u00eda, no habr\u00e1 ning\u00fan bot\u00f3n de Mensaje. En su lugar, a\u00f1ade cualquier informaci\u00f3n importante a la nota de la reserva.<\/li>\n\n\n<li><strong>\u00bfYa se ha asignado un limpiador?<\/strong> Solo puedes enviar un mensaje a un limpiador una vez que est\u00e9 trabajando.<\/li>\n\n\n<li><strong>\u00bfA\u00fan no hay respuesta?<\/strong> Es posible que los limpiadores tarden un poco en contestar si est\u00e1n de viaje o tienen mala cobertura.<\/li>\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Tambi\u00e9n puedes seguir a tu profesional de limpieza en el mapa en vivo de la tarjeta de reserva cuando est\u00e9 En camino.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00bfSigues teniendo problemas? Ponte en contacto con nuestro equipo de soporte, disponible de 8:30 a 21:00 (hora central). Te responderemos lo antes posible; las consultas urgentes tienen prioridad.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Relacionado: <a href=\"https:\/\/help.cleanster.com\/es\/my-cleaner-never-arrived\/\">Mi limpiadora nunca lleg\u00f3.<\/a> \u00b7 <a href=\"https:\/\/help.cleanster.com\/es\/how-to-add-an-expense-or-pay-a-cleaners-expense\/\">C\u00f3mo pagar los gastos de una limpiadora<\/a><\/p>","protected":false},"featured_media":0,"template":"","categories":[32,33,39,40,44,46,4,3,6],"class_list":["post-242","help","type-help","status-publish","hentry","category-home-your-cleaner","category-home-problems-happiness-guarantee","category-office-your-cleaner","category-office-problems-happiness-guarantee","category-str-your-cleaner","category-str-problems-happiness-guarantee","category-short-term-rentals","category-home","category-office"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Do I Contact My Cleaner? 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