{"id":646,"date":"2025-05-13T16:53:54","date_gmt":"2025-05-13T16:53:54","guid":{"rendered":"https:\/\/help.cleanster.com\/?post_type=help&#038;p=646"},"modified":"2025-05-13T16:53:55","modified_gmt":"2025-05-13T16:53:55","slug":"saas-subscription-service-policy","status":"publish","type":"help","link":"https:\/\/help.cleanster.com\/es\/saas-subscription-service-policy\/","title":{"rendered":"Pol\u00edtica del servicio de suscripci\u00f3n SaaS"},"content":{"rendered":"<h2 class=\"wp-block-heading\"><strong>1. Introducci\u00f3n<\/strong><\/h2>\n\n\n\n<p>Esta Pol\u00edtica de Servicio de Suscripci\u00f3n (la \u00abPol\u00edtica\u00bb) rige el uso de los servicios de suscripci\u00f3n (el \u00abServicio\u00bb) que Cleanster ofrece a trav\u00e9s de su plataforma, sitio web y\/o aplicaci\u00f3n m\u00f3vil. Al suscribirse a nuestro Servicio, acepta los t\u00e9rminos de esta Pol\u00edtica, as\u00ed como nuestra Pol\u00edtica de Privacidad y Condiciones de Uso.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Niveles de suscripci\u00f3n y funciones<\/strong><\/h2>\n\n\n\n<p>Ofrecemos planes de suscripci\u00f3n para satisfacer las diferentes necesidades de los usuarios:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Plan B\u00e1sico<\/strong>:2,99\/unidad\/mes<\/li>\n<\/ul>\n\n\n\n<p>Todos los planes se facturan de forma recurrente e incluyen atenci\u00f3n al cliente, acceso a las herramientas de nuestra plataforma y actualizaciones peri\u00f3dicas.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Duraci\u00f3n y renovaci\u00f3n de la suscripci\u00f3n<\/strong><\/h2>\n\n\n\n<p>Las suscripciones est\u00e1n disponibles en las siguientes duraciones:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Mensual<\/strong>:Se renueva cada 1 mes<\/li>\n\n\n\n<li><strong>Anualmente<\/strong>:Se renueva cada 12 meses<\/li>\n<\/ul>\n\n\n\n<p>Las suscripciones se renuevan autom\u00e1ticamente a menos que se cancelen al menos 24 horas antes del final del ciclo de facturaci\u00f3n actual. Se cobrar\u00e1 la renovaci\u00f3n en su cuenta dentro de las 24 horas previas al final del per\u00edodo actual.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Precios<\/strong><\/h2>\n\n\n\n<p>Los precios de cada nivel de suscripci\u00f3n se muestran en nuestro sitio web y en la pantalla de compras dentro de la aplicaci\u00f3n. Los precios est\u00e1n sujetos a cambios sin previo aviso. Se pueden aplicar impuestos seg\u00fan tu ubicaci\u00f3n y la plataforma que uses, como Apple, Google o Windows. <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Pruebas gratuitas<\/strong><\/h2>\n\n\n\n<p>Podemos ofrecer una&nbsp;<strong>per\u00edodo de prueba gratuito<\/strong>&nbsp;Para nuevos usuarios. Si no se cancela al menos 24 horas antes del final del periodo de prueba, la suscripci\u00f3n se renovar\u00e1 autom\u00e1ticamente y se aplicar\u00e1n cargos.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Condiciones de pago<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Los pagos se cargan a su cuenta (por ejemplo, Apple ID, Google Play o tarjeta de cr\u00e9dito) en el momento de la compra.<\/li>\n\n\n\n<li>Todos los pagos no son reembolsables a menos que lo requiera la ley o se indique expl\u00edcitamente en una oferta promocional.<\/li>\n\n\n\n<li>Puede administrar y cancelar su suscripci\u00f3n a trav\u00e9s de la configuraci\u00f3n de su cuenta en la App Store, Google Play o el panel de su cuenta en nuestra plataforma.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Pol\u00edtica de cancelaci\u00f3n<\/strong><\/h2>\n\n\n\n<p>Puede cancelar su suscripci\u00f3n en cualquier momento. El acceso a las funciones premium seguir\u00e1 disponible hasta el final del ciclo de facturaci\u00f3n. No se realizan reembolsos parciales por las partes no utilizadas del periodo de suscripci\u00f3n.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Pol\u00edtica de reembolso<\/strong><\/h2>\n\n\n\n<p>Los reembolsos se emitir\u00e1n \u00fanicamente bajo las siguientes condiciones:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cargos duplicados<\/li>\n\n\n\n<li>Compras no autorizadas<\/li>\n\n\n\n<li>Errores de facturaci\u00f3n<\/li>\n<\/ul>\n\n\n\n<p>Las solicitudes de reembolso deben presentarse dentro de los 30 d\u00edas posteriores a la fecha del cargo. Para obtener informaci\u00f3n detallada, contacte con el equipo de soporte.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Cambios en los t\u00e9rminos de suscripci\u00f3n<\/strong><\/h2>\n\n\n\n<p>Nos reservamos el derecho a modificar los precios, las funciones o los t\u00e9rminos de la suscripci\u00f3n. Se notificar\u00e1 a los usuarios cualquier cambio significativo por correo electr\u00f3nico o mediante notificaciones en la aplicaci\u00f3n. El uso continuado del Servicio despu\u00e9s de dichos cambios implica su aceptaci\u00f3n.<\/p>","protected":false},"featured_media":0,"template":"","categories":[19],"class_list":["post-646","help","type-help","status-publish","hentry","category-privacy"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.11 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>SaaS Subscription Service Policy - Cleanster.com Support | How can we help?<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.cleanster.com\/es\/saas-subscription-service-policy\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SaaS Subscription Service Policy\" \/>\n<meta property=\"og:description\" content=\"1. 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