{"id":696,"date":"2026-10-18T20:36:28","date_gmt":"2026-10-18T20:36:28","guid":{"rendered":"https:\/\/help.cleanster.com\/?post_type=help&#038;p=696"},"modified":"2026-10-19T15:13:34","modified_gmt":"2026-10-19T15:13:34","slug":"cancellation-and-refund-policy","status":"publish","type":"help","link":"https:\/\/help.cleanster.com\/es\/cancellation-and-refund-policy\/","title":{"rendered":"Pol\u00edtica de cancelaci\u00f3n y reembolso"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Esta es nuestra pol\u00edtica de cancelaci\u00f3n y reembolso para reservas \u00fanicas y recurrentes. Los horarios pueden cambiar, pero cancelar o reprogramar con poca anticipaci\u00f3n hace que los profesionales de limpieza pierdan trabajo que ten\u00edan planeado, por eso aplican algunas reglas.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Pol\u00edtica de cancelaci\u00f3n y reembolso de un vistazo<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>M\u00e1s de 24 horas antes:<\/strong> gratis.<\/li>\n\n\n<li><strong>En 24 horas:<\/strong> Tarifa $20 (20 \u00a3 para reservas en el Reino Unido).<\/li>\n\n\n<li><strong>En un plazo de 12 horas:<\/strong> No hay reembolso.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">C\u00f3mo cancelar<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n\n<li>En la tarjeta de reserva, toque el <strong>\u22ee<\/strong> (tres puntos) en la esquina superior derecha, junto al precio.<\/li>\n\n\n<li>Grifo <strong>Cancelar trabajo<\/strong> y confirmar.<\/li>\n\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Otras opciones<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Reprogramar en su lugar:<\/strong> La reprogramaci\u00f3n es gratuita. No se puede reprogramar una vez que el personal de limpieza est\u00e9 en camino, haya llegado o est\u00e9 limpiando. Si se reprograma una reserva m\u00e1s de 4 veces, se aplicar\u00e1 una tarifa de $20.<\/li>\n\n\n<li><strong>\u00bfCambiaste de opini\u00f3n?<\/strong> Grifo <strong>Revertir<\/strong> En el trabajo cancelado, para volver a incluirlo en el cronograma. Si pag\u00f3 la tarifa de cancelaci\u00f3n tard\u00eda $20, al revertirla se le reembolsar\u00e1.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Citas perdidas<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si tu profesional de limpieza llega a una reserva programada pero no puede entrar para hacer la limpieza, cuenta como una cita perdida y no se puede reembolsar. Aseg\u00farate de que tu profesional de limpieza pueda entrar durante tu horario de llegada. Las reservas de casa, departamento y quehaceres usan estos horarios: Ma\u00f1ana (9:00 a. m.\u201311:00 a. m.), Tarde (11:00 a. m.\u20133:00 p. m.), Noche (3:00 p. m.\u20136:00 p. m.) o Cualquier hora (9:00 a. m.\u20136:00 p. m.).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Planes recurrentes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Los planes tienen un m\u00ednimo de 10 limpiezas. Cancelar un plan antes de la d\u00e9cima limpieza cuesta $40. Despu\u00e9s de eso, es gratis. Ver <a href=\"https:\/\/help.cleanster.com\/es\/how-do-i-cancel-my-subscription-plan\/\">\u00bfC\u00f3mo cancelo mi plan?<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Reembolsos seg\u00fan nuestra pol\u00edtica de cancelaci\u00f3n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Los reembolsos por reservas que no se limpiaron se a\u00f1aden a tu saldo de Cleanster Cash.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00bfNo qued\u00f3 satisfecho con la limpieza? Nuestra Garant\u00eda de Satisfacci\u00f3n de 48 horas le ofrece la tranquilidad de que, si algo no estuvo bien, puede comunic\u00e1rnoslo en un plazo de 48 horas tras la limpieza, adjuntando fotos y una breve descripci\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Relacionado: <a href=\"https:\/\/help.cleanster.com\/es\/rescheduling-rules\/\">Reglas de reprogramaci\u00f3n<\/a> \u00b7 <a href=\"https:\/\/help.cleanster.com\/es\/how-to-revert-or-rebook-a-cancelled-job\/\">C\u00f3mo revertir o volver a reservar un trabajo cancelado<\/a><\/p>","protected":false},"featured_media":0,"template":"","categories":[31,37,43,4,3,6],"class_list":["post-696","help","type-help","status-publish","hentry","category-home-cancelling-rescheduling","category-office-cancelling-rescheduling","category-str-cancelling-rescheduling","category-short-term-rentals","category-home","category-office"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.8) 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