{"id":627,"date":"2022-10-06T14:49:57","date_gmt":"2022-10-06T14:49:57","guid":{"rendered":"https:\/\/help.cleanster.com\/?p=627"},"modified":"2026-10-19T17:09:54","modified_gmt":"2026-10-19T17:09:54","slug":"cleansterpro-payout-hold-faq","status":"publish","type":"post","link":"https:\/\/help.cleanster.com\/es\/cleansterpro-payout-hold-faq\/","title":{"rendered":"Preguntas frecuentes sobre retenciones de pago en CleansterPro"},"content":{"rendered":"
\n
1. \u00bfPor qu\u00e9 mi pago est\u00e1 retenido?<\/strong><\/strong> <\/p>\n

Su pago puede estar retenido por varios motivos, entre ellos:<\/p>\n

\u2022 Una nueva actualizaci\u00f3n sobre su verificaci\u00f3n de antecedentes.
\u2022 Cambios frecuentes en su m\u00e9todo de pago.
\u2022 Tareas incompletas o una retenci\u00f3n de su pago iniciada por el cliente.
\u2022 Un informe de su compa\u00f1ero de limpieza.
\u2022 Su cuenta ha sido marcada por posible fraude.
\u2022 No se ha configurado ning\u00fan m\u00e9todo de pago predeterminado.
\u2022 No cargar fotograf\u00edas de antes y despu\u00e9s o no seguir las instrucciones de la lista de verificaci\u00f3n del cliente.
\u2022 No hay ninguna foto de perfil profesional aprobada en tu cuenta de CleansterPro (ver foto de perfil profesional<\/a>).<\/p>\n<\/p><\/div>\n

2. \u00bfCu\u00e1nto tiempo estar\u00e1 retenido mi pago?<\/strong><\/strong> <\/p>\n

La duraci\u00f3n de la retenci\u00f3n depende del motivo. Estos son los plazos est\u00e1ndar:<\/p>\n

\u2022 Hasta 30 d\u00edas para:
\u2022 Tareas incompletas o retenciones iniciadas por el cliente.
\u2022 Informes de un compa\u00f1ero de limpieza.
\u2022 No cargar las fotos requeridas o no seguir las instrucciones de la lista de verificaci\u00f3n.
\u2022 Hasta 90 d\u00edas para:
\u2022 Denuncia de fraude en su cuenta.
\u2022 Actualizaciones de verificaci\u00f3n de antecedentes.
\u2022 Hasta 120 d\u00edas para:
\u2022 No tienes una foto de perfil profesional aprobada en tu cuenta.
\u2022 14 d\u00edas para asuntos fuera de estas categor\u00edas.<\/p>\n<\/p><\/div>\n

3. \u00bfQu\u00e9 sucede si mi cuenta ha sido marcada por fraude?<\/strong><\/strong> <\/p>\n

Si su cuenta ha sido marcada por fraude, puede llevar hasta 90 d\u00edas investigar y resolver el problema. Durante este tiempo, los pagos permanecer\u00e1n en espera.<\/p>\n<\/p><\/div>\n

4. \u00bfQu\u00e9 hago si mi compa\u00f1ero de limpieza reporta mi cuenta?<\/strong> <\/p>\n

Si tu compa\u00f1ero de limpieza report\u00f3 tu cuenta, el problema normalmente se resuelve en un plazo de 30 d\u00edas mientras nuestro equipo investiga la situaci\u00f3n.<\/p>\n<\/p><\/div>\n

5. \u00bfQu\u00e9 pasa si olvid\u00e9 subir fotos de antes y despu\u00e9s?<\/strong><\/strong> <\/p>\n

Si no se cargan las fotos requeridas o no se siguen las instrucciones de la lista de verificaci\u00f3n del cliente, se puede suspender el pago. Estos casos suelen tardar hasta 30 d\u00edas en resolverse una vez que se completan los pasos necesarios.<\/p>\n<\/p><\/div>\n

6. \u00bfC\u00f3mo puedo evitar retenciones de pago en el futuro?<\/strong><\/strong> <\/p>\n

Para evitar retrasos en los pagos, aseg\u00farese de lo siguiente:<\/p>\n

\u2022 Mantenga su verificaci\u00f3n de antecedentes actualizada.
\u2022 Establecer un m\u00e9todo de pago predeterminado.
\u2022 Complete todas las tareas y cargue las fotos requeridas.
\u2022 Siga cuidadosamente las instrucciones de la lista de verificaci\u00f3n del cliente.
\u2022 Evite cambios frecuentes en su m\u00e9todo de pago.<\/p>\n<\/p><\/div>\n

7. \u00bfCon qui\u00e9n puedo comunicarme para obtener ayuda?<\/strong><\/strong> <\/p>\n

Si tiene m\u00e1s preguntas o inquietudes sobre su pago, comun\u00edquese con nosotros.\u00a0support@cleanster.com<\/a> y estaremos encantados de ayudarle.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

Estas preguntas frecuentes tienen como objetivo proporcionar claridad sobre los motivos de las retenciones de pago y los plazos de resoluci\u00f3n estimados.<\/p>\n

","protected":false},"excerpt":{"rendered":"

1. Why is my payment on hold? Your payment may be on hold for several reasons, including: \u2022 A new update on your background check.\u2022 Frequent changes to your payout method.\u2022 Incomplete tasks or a client-initiated hold on your payout.\u2022 A report from your co-cleaner.\u2022 Your account has been flagged for potential fraud.\u2022 No default […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[57,7],"tags":[],"class_list":["post-627","post","type-post","status-publish","format-standard","hentry","category-cleansterpro-payouts","category-pro-cleaners"],"acf":[],"yoast_head":"\nCleansterPro Payout Hold FAQ | Cleanster<\/title>\n<meta name=\"description\" content=\"Why a CleansterPro payout can be put on hold, how long common holds take to clear, and what you can do to avoid holds in future. Questions? 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