{"id":242,"date":"2022-11-23T02:06:37","date_gmt":"2022-11-23T02:06:37","guid":{"rendered":"https:\/\/help.cleanster.com\/?post_type=help&#038;p=242"},"modified":"2026-10-19T15:12:41","modified_gmt":"2026-10-19T15:12:41","slug":"how-do-i-contact-chat-with-my-pro","status":"publish","type":"help","link":"https:\/\/help.cleanster.com\/fr\/how-do-i-contact-chat-with-my-pro\/","title":{"rendered":"Comment joindre mon\/ma professionnel(le) du nettoyage ?"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Pour joindre votre professionnel(le) du nettoyage, \u00e9crivez-lui directement dans l\u2019application Cleanster.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Quand vous pouvez joindre votre professionnel(le) du nettoyage<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Avant le nettoyage :<\/strong> La messagerie s&#039;ouvre 24 heures avant le nettoyage, une fois qu&#039;un agent de nettoyage a \u00e9t\u00e9 affect\u00e9. Si votre r\u00e9servation est plus \u00e9loign\u00e9e, nous vous enverrons une notification lorsqu&#039;il sera temps de discuter. Ouvrez la r\u00e9servation et appuyez sur le bouton rose. <strong>Message<\/strong> bouton situ\u00e9 sous la date, l&#039;heure et le prix.<\/li>\n\n\n<li><strong>Apr\u00e8s le nettoyage :<\/strong> aller \u00e0 <strong>R\u00e9servation &gt; PASS\u00c9<\/strong>, robinet <strong>\u22ee<\/strong> au travail et choisir <strong>Message<\/strong>. Cela fonctionne aussi bien pour les t\u00e2ches termin\u00e9es que pour les t\u00e2ches annul\u00e9es.<\/li>\n\n\n<li><strong>\u00c0 tout moment:<\/strong> retrouver les conversations pr\u00e9c\u00e9dentes sous <strong>Messages<\/strong> dans le menu du bas.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Ce que vous pouvez faire dans le chat<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez envoyer des notes vocales, des photos et des vid\u00e9os, r\u00e9gler des d\u00e9penses, ajouter ou r\u00e9duire des heures et reprogrammer, le tout depuis la messagerie instantan\u00e9e.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Vous n\u2019arrivez pas \u00e0 joindre votre professionnel(le) du nettoyage ?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Le nettoyage aura lieu dans plus de 24 heures ?<\/strong> Tant que la messagerie n&#039;est pas ouverte, il n&#039;y a pas de bouton \u00ab\u00a0Message\u00a0\u00bb. Veuillez ajouter toute information importante \u00e0 la note de r\u00e9servation.<\/li>\n\n\n<li><strong>Un agent d&#039;entretien a-t-il d\u00e9j\u00e0 \u00e9t\u00e9 affect\u00e9 ?<\/strong> Vous ne pouvez envoyer de message \u00e0 un agent de nettoyage qu&#039;une fois qu&#039;il est en poste.<\/li>\n\n\n<li><strong>Pas encore de r\u00e9ponse ?<\/strong> Les agents d&#039;entretien peuvent mettre un peu de temps \u00e0 r\u00e9pondre s&#039;ils sont en d\u00e9placement ou si la r\u00e9ception est mauvaise.<\/li>\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez aussi suivre votre professionnel(le) du nettoyage sur la carte en direct de la fiche de r\u00e9servation une fois qu\u2019il ou elle est En route.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous rencontrez toujours des difficult\u00e9s\u00a0? Contactez notre \u00e9quipe d\u2019assistance, disponible de 8h30 \u00e0 21h, heure centrale (HC). Nous vous r\u00e9pondrons dans les plus brefs d\u00e9lais, en traitant les demandes urgentes en priorit\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En rapport: <a href=\"https:\/\/help.cleanster.com\/fr\/my-cleaner-never-arrived\/\">Ma femme de m\u00e9nage n&#039;est jamais arriv\u00e9e.<\/a> \u00b7 <a href=\"https:\/\/help.cleanster.com\/fr\/how-to-add-an-expense-or-pay-a-cleaners-expense\/\">Comment payer les frais de nettoyage<\/a><\/p>","protected":false},"featured_media":0,"template":"","categories":[32,33,39,40,44,46,4,3,6],"class_list":["post-242","help","type-help","status-publish","hentry","category-home-your-cleaner","category-home-problems-happiness-guarantee","category-office-your-cleaner","category-office-problems-happiness-guarantee","category-str-your-cleaner","category-str-problems-happiness-guarantee","category-short-term-rentals","category-home","category-office"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Do I Contact My Cleaner? | Cleanster<\/title>\n<meta name=\"description\" content=\"Contact your cleaner in the Cleanster app: messaging opens 24 hours before the cleaning, and after the job you can message them from past bookings.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.cleanster.com\/fr\/how-do-i-contact-chat-with-my-pro\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Do I Contact My Cleaner?\" \/>\n<meta property=\"og:description\" content=\"Contact your cleaner in the Cleanster app: messaging opens 24 hours before the cleaning, and after the job you can message them from past bookings.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.cleanster.com\/fr\/how-do-i-contact-chat-with-my-pro\/\" \/>\n<meta property=\"og:site_name\" content=\"Cleanster.com Support | How can we help?\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-19T15:12:41+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/help.cleanster.com\\\/how-do-i-contact-chat-with-my-pro\\\/\",\"url\":\"https:\\\/\\\/help.cleanster.com\\\/how-do-i-contact-chat-with-my-pro\\\/\",\"name\":\"How Do I Contact My Cleaner? | Cleanster\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/help.cleanster.com\\\/#website\"},\"datePublished\":\"2022-11-23T02:06:37+00:00\",\"dateModified\":\"2026-10-19T15:12:41+00:00\",\"description\":\"Contact your cleaner in the Cleanster app: messaging opens 24 hours before the cleaning, and after the job you can message them from past bookings.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/help.cleanster.com\\\/how-do-i-contact-chat-with-my-pro\\\/#breadcrumb\"},\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/help.cleanster.com\\\/how-do-i-contact-chat-with-my-pro\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/help.cleanster.com\\\/how-do-i-contact-chat-with-my-pro\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/help.cleanster.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How Do I Contact My Cleaner?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/help.cleanster.com\\\/#website\",\"url\":\"https:\\\/\\\/help.cleanster.com\\\/\",\"name\":\"Cleanster.com Support | How can we help?\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/help.cleanster.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/help.cleanster.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/help.cleanster.com\\\/#organization\",\"name\":\"Cleanster.com Support | How can we help?\",\"url\":\"https:\\\/\\\/help.cleanster.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CA\",\"@id\":\"https:\\\/\\\/help.cleanster.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/help.cleanster.com\\\/wp-content\\\/uploads\\\/2022\\\/11\\\/cleanster.com_.svg\",\"contentUrl\":\"https:\\\/\\\/help.cleanster.com\\\/wp-content\\\/uploads\\\/2022\\\/11\\\/cleanster.com_.svg\",\"caption\":\"Cleanster.com Support | How can we help?\"},\"image\":{\"@id\":\"https:\\\/\\\/help.cleanster.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Comment joindre mon\/ma professionnel(le) du nettoyage ? | Cleanster","description":"Joignez votre professionnel(le) du nettoyage dans l\u2019application Cleanster : la messagerie s\u2019ouvre 24 heures avant le m\u00e9nage, et apr\u00e8s le contrat, vous pouvez lui \u00e9crire \u00e0 partir des r\u00e9servations pass\u00e9es.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/help.cleanster.com\/fr\/how-do-i-contact-chat-with-my-pro\/","og_locale":"fr_CA","og_type":"article","og_title":"How Do I Contact My Cleaner?","og_description":"Contact your cleaner in the Cleanster app: messaging opens 24 hours before the cleaning, and after the job you can message them from past bookings.","og_url":"https:\/\/help.cleanster.com\/fr\/how-do-i-contact-chat-with-my-pro\/","og_site_name":"Cleanster.com Support | How can we help?","article_modified_time":"2026-10-19T15:12:41+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/help.cleanster.com\/how-do-i-contact-chat-with-my-pro\/","url":"https:\/\/help.cleanster.com\/how-do-i-contact-chat-with-my-pro\/","name":"Comment joindre mon\/ma professionnel(le) du nettoyage ? | Cleanster","isPartOf":{"@id":"https:\/\/help.cleanster.com\/#website"},"datePublished":"2022-11-23T02:06:37+00:00","dateModified":"2026-10-19T15:12:41+00:00","description":"Joignez votre professionnel(le) du nettoyage dans l\u2019application Cleanster : la messagerie s\u2019ouvre 24 heures avant le m\u00e9nage, et apr\u00e8s le contrat, vous pouvez lui \u00e9crire \u00e0 partir des r\u00e9servations pass\u00e9es.","breadcrumb":{"@id":"https:\/\/help.cleanster.com\/how-do-i-contact-chat-with-my-pro\/#breadcrumb"},"inLanguage":"fr-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/help.cleanster.com\/how-do-i-contact-chat-with-my-pro\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/help.cleanster.com\/how-do-i-contact-chat-with-my-pro\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/help.cleanster.com\/"},{"@type":"ListItem","position":2,"name":"How Do I Contact My Cleaner?"}]},{"@type":"WebSite","@id":"https:\/\/help.cleanster.com\/#website","url":"https:\/\/help.cleanster.com\/","name":"Assistance Cleanster.com | Comment pouvons nous aider?","description":"","publisher":{"@id":"https:\/\/help.cleanster.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/help.cleanster.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-CA"},{"@type":"Organization","@id":"https:\/\/help.cleanster.com\/#organization","name":"Assistance Cleanster.com | Comment pouvons nous aider?","url":"https:\/\/help.cleanster.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/help.cleanster.com\/#\/schema\/logo\/image\/","url":"https:\/\/help.cleanster.com\/wp-content\/uploads\/2022\/11\/cleanster.com_.svg","contentUrl":"https:\/\/help.cleanster.com\/wp-content\/uploads\/2022\/11\/cleanster.com_.svg","caption":"Cleanster.com Support | How can we help?"},"image":{"@id":"https:\/\/help.cleanster.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/help.cleanster.com\/fr\/wp-json\/wp\/v2\/help\/242","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.cleanster.com\/fr\/wp-json\/wp\/v2\/help"}],"about":[{"href":"https:\/\/help.cleanster.com\/fr\/wp-json\/wp\/v2\/types\/help"}],"wp:attachment":[{"href":"https:\/\/help.cleanster.com\/fr\/wp-json\/wp\/v2\/media?parent=242"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.cleanster.com\/fr\/wp-json\/wp\/v2\/categories?post=242"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}