{"id":359,"date":"2022-11-29T20:18:32","date_gmt":"2022-11-29T20:18:32","guid":{"rendered":"https:\/\/help.cleanster.com\/?post_type=help&#038;p=359"},"modified":"2026-10-19T15:12:54","modified_gmt":"2026-10-19T15:12:54","slug":"how-do-i-cancel-my-subscription-plan","status":"publish","type":"help","link":"https:\/\/help.cleanster.com\/fr\/how-do-i-cancel-my-subscription-plan\/","title":{"rendered":"Comment annuler mon forfait ?"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Nous sommes d\u00e9sol\u00e9s de vous voir partir. Voici comment annuler votre contrat de nettoyage. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">S&#039;il vous pla\u00eet allez \u00e0 <strong>Compte\u00a0&gt; Facturation\u00a0&gt; Forfaits\u00a0&gt; Annuler le forfait<\/strong> pour annuler votre plan.&nbsp;<br>Pour les r\u00e9servations individuelles\u00a0: annulation gratuite jusqu\u2019\u00e0 24\u00a0heures avant le nettoyage. Toute annulation effectu\u00e9e moins de 24\u00a0heures avant le nettoyage entra\u00eene des frais de $20, et aucune annulation n\u2019est possible moins de 12\u00a0heures avant. Les forfaits (hebdomadaires, bihebdomadaires, trimestriels ou mensuels) comprennent un minimum de 10\u00a0nettoyages. Si vous annulez votre forfait avant le 10e\u00a0nettoyage, des frais d\u2019annulation de $40 s\u2019appliquent. Apr\u00e8s 10\u00a0nettoyages, vous pouvez annuler votre forfait gratuitement.<br><br><strong><span style=\"text-decoration: underline;\">Vous pouvez \u00e9galement<\/span><\/strong> Suspendez votre abonnement une fois par mois, sans frais, afin qu&#039;aucune nouvelle r\u00e9servation ne soit effectu\u00e9e ce mois-l\u00e0.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Noter:<\/strong>&nbsp;Si vous ne suspendez pas \u00e0 nouveau votre abonnement, vos r\u00e9servations seront automatiquement r\u00e9activ\u00e9es. Les conditions d&#039;annulation habituelles s&#039;appliquent alors\u00a0: des frais de $20 sont factur\u00e9s dans les 24\u00a0heures, et aucun remboursement n&#039;est possible dans les 12\u00a0heures.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour plus d&#039;informations, veuillez consulter notre politique d&#039;annulation ici :&nbsp;<a href=\"https:\/\/help.cleanster.com\/fr\/cancellation-and-refund-policy\/\">Quelle est la politique d&#039;annulation ?<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"featured_media":0,"template":"","categories":[31,37,43,4,3,6],"class_list":["post-359","help","type-help","status-publish","hentry","category-home-cancelling-rescheduling","category-office-cancelling-rescheduling","category-str-cancelling-rescheduling","category-short-term-rentals","category-home","category-office"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - 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