{"id":696,"date":"2026-10-18T20:36:28","date_gmt":"2026-10-18T20:36:28","guid":{"rendered":"https:\/\/help.cleanster.com\/?post_type=help&#038;p=696"},"modified":"2026-10-19T15:13:34","modified_gmt":"2026-10-19T15:13:34","slug":"cancellation-and-refund-policy","status":"publish","type":"help","link":"https:\/\/help.cleanster.com\/fr\/cancellation-and-refund-policy\/","title":{"rendered":"Politique d\u2019annulation et de remboursement"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Voici notre politique d\u2019annulation et de remboursement pour les r\u00e9servations ponctuelles et r\u00e9guli\u00e8res. Les horaires peuvent changer, mais annuler ou reporter \u00e0 la derni\u00e8re minute fait perdre aux professionnels du nettoyage du travail pr\u00e9vu ; c\u2019est pourquoi quelques r\u00e8gles s\u2019appliquent.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Aper\u00e7u des conditions d&#039;annulation et de remboursement<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Plus de 24 heures avant :<\/strong> gratuit.<\/li>\n\n\n<li><strong>Dans les 24 heures :<\/strong> Frais $20 (20 \u00a3 pour les r\u00e9servations au Royaume-Uni).<\/li>\n\n\n<li><strong>Dans les 12 heures :<\/strong> Aucun remboursement.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Comment annuler<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n\n<li>Sur la fiche de r\u00e9servation, appuyez sur <strong>\u22ee<\/strong> (trois points) dans le coin sup\u00e9rieur droit, \u00e0 c\u00f4t\u00e9 du prix.<\/li>\n\n\n<li>Robinet <strong>Annuler le travail<\/strong> et confirmer.<\/li>\n\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Autres options<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Reportez plut\u00f4t\u00a0:<\/strong> Le report est gratuit. Il n&#039;est pas possible de reporter le rendez-vous une fois que votre agent d&#039;entretien est en route, arriv\u00e9 ou en cours de nettoyage. Si une r\u00e9servation est report\u00e9e plus de 4 fois, des frais de $20 s&#039;appliquent.<\/li>\n\n\n<li><strong>Vous avez chang\u00e9 d&#039;avis ?<\/strong> Robinet <strong>Revenir<\/strong> Pour reprogrammer une t\u00e2che annul\u00e9e, veuillez la remettre \u00e0 l&#039;horaire. Si vous avez pay\u00e9 les frais d&#039;annulation tardive $20, ceux-ci vous seront rembours\u00e9s.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Rendez-vous manqu\u00e9s<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si votre professionnel(le) du nettoyage arrive pour une r\u00e9servation pr\u00e9vue mais ne peut pas entrer pour faire le m\u00e9nage, cela compte comme un rendez-vous manqu\u00e9 et ne peut pas \u00eatre rembours\u00e9. Assurez-vous que votre professionnel(le) du nettoyage peut entrer pendant votre plage d\u2019arriv\u00e9e. Les r\u00e9servations de maison, d\u2019appartement et de t\u00e2ches m\u00e9nag\u00e8res utilisent ces plages : Matin (9 h \u00e0 11 h), Apr\u00e8s-midi (11 h \u00e0 15 h), Soir (15 h \u00e0 18 h) ou N\u2019importe quand (9 h \u00e0 18 h).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Plans r\u00e9currents<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les forfaits comprennent un minimum de 10 nettoyages. L&#039;annulation d&#039;un forfait avant le 10e nettoyage co\u00fbte $40. Ensuite, c&#039;est gratuit. Voir <a href=\"https:\/\/help.cleanster.com\/fr\/how-do-i-cancel-my-subscription-plan\/\">Comment annuler mon forfait ?<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Remboursements conform\u00e9ment \u00e0 notre politique d&#039;annulation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les remboursements pour les r\u00e9servations non nettoy\u00e9es sont ajout\u00e9s \u00e0 votre solde Cleanster Cash.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pas satisfait d\u2019un m\u00e9nage ? Vous \u00eates couvert par notre Garantie Satisfaction 48 heures : si quelque chose n\u2019allait pas, dites-le-nous dans les 48 heures suivant le m\u00e9nage, avec des photos et une courte description.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En rapport: <a href=\"https:\/\/help.cleanster.com\/fr\/rescheduling-rules\/\">R\u00e8gles de reprogrammation<\/a> \u00b7 <a href=\"https:\/\/help.cleanster.com\/fr\/how-to-revert-or-rebook-a-cancelled-job\/\">Comment annuler ou reprogrammer une mission annul\u00e9e<\/a><\/p>","protected":false},"featured_media":0,"template":"","categories":[31,37,43,4,3,6],"class_list":["post-696","help","type-help","status-publish","hentry","category-home-cancelling-rescheduling","category-office-cancelling-rescheduling","category-str-cancelling-rescheduling","category-short-term-rentals","category-home","category-office"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.8) - 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