{"id":729,"date":"2026-10-19T13:52:15","date_gmt":"2026-10-19T13:52:15","guid":{"rendered":"https:\/\/help.cleanster.com\/arrival-windows-and-tracking-your-cleaner\/"},"modified":"2026-10-19T13:52:15","modified_gmt":"2026-10-19T13:52:15","slug":"arrival-windows-and-tracking-your-cleaner","status":"publish","type":"help","link":"https:\/\/help.cleanster.com\/fr\/arrival-windows-and-tracking-your-cleaner\/","title":{"rendered":"Plages d\u2019arriv\u00e9e et suivi de votre professionnel(le) du nettoyage"},"content":{"rendered":"<p>Lors de votre r\u00e9servation, vous recevez une plage horaire d&#039;arriv\u00e9e, et non une heure pr\u00e9cise. Votre femme de m\u00e9nage arrivera pendant cette plage horaire.<\/p>\n<ul>\n<li><strong>Maison, appartement et condominium, bureau et espaces communs, corv\u00e9es et homme \u00e0 tout faire\u00a0:<\/strong> La plage horaire d&#039;arriv\u00e9e est de 8h \u00e0 20h.<\/li>\n<li><strong>Locations de courte dur\u00e9e :<\/strong> sans se limiter \u00e0 cette plage horaire, vous pouvez donc programmer les nettoyages en fonction des d\u00e9parts des clients.<\/li>\n<li><strong>Espaces commerciaux :<\/strong> Les services peuvent \u00eatre r\u00e9serv\u00e9s \u00e0 tout moment de la journ\u00e9e. Vous pouvez ajouter jusqu&#039;\u00e0 100 agents de nettoyage, selon la superficie \u00e0 nettoyer.<\/li>\n<\/ul>\n<h2>Suivez votre nettoyeur<\/h2>\n<ul>\n<li>Ouvrez votre r\u00e9servation. La carte affiche votre propri\u00e9t\u00e9 (\u00e9pingle rouge) et votre femme de m\u00e9nage (point bleu) pendant son d\u00e9placement.<\/li>\n<li>Le badge dans le coin indique l&#039;heure d&#039;arriv\u00e9e estim\u00e9e, et un itin\u00e9raire appara\u00eet \u00e0 mesure qu&#039;ils s&#039;approchent.<\/li>\n<li>La barre de progression affiche <strong>En chemin<\/strong>, <strong>Arriv\u00e9<\/strong>, <strong>M\u00e9nage<\/strong> et <strong>Fait<\/strong>.<\/li>\n<\/ul>\n<p>Votre femme de m\u00e9nage est en retard\u00a0? Pr\u00e9venez votre agent de nettoyage depuis la r\u00e9servation ou contactez le service client. Notre \u00e9quipe v\u00e9rifie aupr\u00e8s des agents de nettoyage avant chaque intervention.<\/p>\n<p>En rapport: <a href=\"https:\/\/help.cleanster.com\/fr\/rescheduling-rules\/\">R\u00e8gles de reprogrammation<\/a> \u00b7 <a href=\"https:\/\/help.cleanster.com\/fr\/my-cleaner-never-arrived\/\">Ma femme de m\u00e9nage n&#039;est jamais arriv\u00e9e.<\/a><\/p>","protected":false},"featured_media":0,"template":"","categories":[4,3,6],"class_list":["post-729","help","type-help","status-publish","hentry","category-short-term-rentals","category-home","category-office"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Arrival Windows and Tracking Your Cleaner | Cleanster<\/title>\n<meta name=\"description\" content=\"Most bookings have an 8 AM to 8 PM arrival window. 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