{"id":95,"date":"2022-10-22T09:33:51","date_gmt":"2022-10-22T09:33:51","guid":{"rendered":"https:\/\/help.cleanster.com\/?post_type=help&p=95"},"modified":"2026-10-19T15:12:02","modified_gmt":"2026-10-19T15:12:02","slug":"how-to-book-a-home-cleaning","status":"publish","type":"help","link":"https:\/\/help.cleanster.com\/fr\/how-to-book-a-home-cleaning\/","title":{"rendered":"Comment r\u00e9server un m\u00e9nage \u00e0 domicile"},"content":{"rendered":"

Voici comment r\u00e9server un service de nettoyage pour votre maison, appartement ou condo.<\/p>\n

R\u00e9servez un nettoyage<\/h2>\n
    \n
  1. Ouvrez l'application Cleanster, appuyez sur le s\u00e9lecteur de service et choisissez Maison<\/strong> ou alors Appartements et condos<\/strong>.<\/li>\n
  2. Saisissez votre adresse et appuyez sur Confirmer<\/strong> (ou Modifier<\/strong> pour le r\u00e9parer). Vous pouvez \u00e9galement choisir parmi Adresses enregistr\u00e9es<\/strong>. Les agents d'entretien ne voient que votre zone g\u00e9n\u00e9rale jusqu'\u00e0 ce qu'une prestation soit r\u00e9serv\u00e9e chez vous.<\/li>\n
  3. A Excellente nouvelle !<\/strong> L'\u00e9cran affiche une carte des nettoyeurs \u00e0 proximit\u00e9. Appuyez Suivant<\/strong>.<\/li>\n
  4. Choisissez le type de nettoyage\u00a0: Standard<\/strong>, Profond<\/strong>, D\u00e9m\u00e9nagement<\/strong> ou alors Luxe<\/strong>. Les appartements ont \u00e9galement Pr\u00e9paration<\/strong>. Robinet Ce qui est inclus<\/strong> pour comparer, puis appuyez Suivant<\/strong>.<\/li>\n
  5. Choisissez une date. Les services de nettoyage \u00e0 domicile ont une plage horaire d'arriv\u00e9e comprise entre 8 h et 20 h, et votre agent de nettoyage arrivera pendant cette plage horaire. Appuyez Choisissez votre nettoyeur<\/strong>.<\/li>\n
  6. Choisissez un nettoyant parmi les March\u00e9<\/strong> onglet, ou passez \u00e0 Mes nettoyeurs<\/strong> pour choisir une personne que vous avez d\u00e9j\u00e0 r\u00e9serv\u00e9e. Appuyez Voir le profil<\/strong> pour en savoir plus, alors Choisissez-moi<\/strong>. Vous pouvez \u00e9galement appuyer sur Sauter<\/strong> et laissez Cleanster choisir un nettoyeur pour vous.<\/li>\n
  7. Appartement et condo seulement : ajoutez des notes et des photos pour votre professionnel(le) du nettoyage (jusqu\u2019\u00e0 500 caract\u00e8res), comme un code d\u2019acc\u00e8s \u00e0 l\u2019immeuble ou des infos de stationnement.<\/li>\n
  8. Ensemble Pi\u00e8ces<\/strong>, Salles de bain<\/strong> et Heures<\/strong> (nous vous sugg\u00e9rons une heure), choisissez Fr\u00e9quence<\/strong> (Une seule fois, chaque semaine, toutes les deux semaines, toutes les 3 semaines ou chaque mois), et allumez Je fournirai les produits de nettoyage.<\/strong> si vous les fournissez.<\/li>\n
  9. Robinet Ajouter des extras<\/strong> ajouter des \u00e9l\u00e9ments comme l'int\u00e9rieur du four ou du r\u00e9frig\u00e9rateur, les fen\u00eatres ou le linge, ou passer \u00e0 l'\u00e9tape suivante.<\/li>\n
  10. R\u00e9pondre Des animaux domestiques?<\/strong> (Chien, chat, autres ou aucun). Cela permet aux agents d'entretien allergiques de savoir \u00e0 quoi s'attendre.<\/li>\n
  11. Veuillez v\u00e9rifier votre R\u00e9sum\u00e9 de la r\u00e9servation<\/strong>, choisissez un mode de paiement, ajoutez un code promo si vous en avez un, et appuyez Livre<\/strong>.<\/li>\n<\/ol>\n

    Bon \u00e0 savoir :<\/strong> Vous avez besoin d'un moyen de paiement avant Livre<\/strong> Le paiement sera valid\u00e9. Vous pouvez \u00e9galement payer avec un bon d'achat, et utiliser simultan\u00e9ment un bon d'achat et un code promo pour une m\u00eame r\u00e9servation. Si vous \u00eates un nouvel utilisateur, vous cr\u00e9erez votre compte en indiquant votre nom, votre adresse e-mail et votre num\u00e9ro de t\u00e9l\u00e9phone.<\/p>\n

    Bon \u00e0 savoir :<\/strong> Besoin de services pour vos animaux, comme le ramassage des poils ? R\u00e9servez-les comme des services \u00e0 domicile. Corv\u00e9es<\/a> service.<\/p>\n

    Bon \u00e0 savoir :<\/strong> Les forfaits r\u00e9currents comprennent un minimum de 10 nettoyages. L'annulation d'un forfait avant le 10e nettoyage co\u00fbte $40\u00a0; ensuite, c'est gratuit.<\/p>\n

    L\u2019annulation est gratuite jusqu\u2019\u00e0 24 heures avant votre m\u00e9nage. Si vous annulez dans les 24 heures, des frais de 20 $ s\u2019appliquent. Si vous annulez dans les 12 heures, la r\u00e9servation n\u2019est pas rembours\u00e9e. Le report est gratuit. Vous ne pouvez pas reporter une fois que votre professionnel(le) du nettoyage est En route, Arriv\u00e9(e) ou en train de nettoyer. Si une r\u00e9servation est report\u00e9e plus de 4 fois, des frais de 20 $ s\u2019appliquent.<\/p>\n

    En rapport: De quel nettoyage ai-je besoin ?<\/a> \u00b7 Plans r\u00e9currents<\/a> \u00b7 Fen\u00eatres d'arriv\u00e9e<\/a><\/p>","protected":false},"featured_media":0,"template":"","categories":[22,3],"class_list":["post-95","help","type-help","status-publish","hentry","category-booking-a-home-cleaning","category-home"],"acf":[],"yoast_head":"\nHow to Book a Home Cleaning | Cleanster<\/title>\n<meta name=\"description\" content=\"Book a house, apartment or condo cleaning in the Cleanster app: pick the clean type, arrival window and cleaner, add details and book.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.cleanster.com\/fr\/how-to-book-a-home-cleaning\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Book a Home Cleaning\" \/>\n<meta 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