{"id":627,"date":"2022-10-06T14:49:57","date_gmt":"2022-10-06T14:49:57","guid":{"rendered":"https:\/\/help.cleanster.com\/?p=627"},"modified":"2025-09-14T16:17:49","modified_gmt":"2025-09-14T16:17:49","slug":"cleansterpro-payout-hold-faq","status":"publish","type":"post","link":"https:\/\/help.cleanster.com\/fr\/cleansterpro-payout-hold-faq\/","title":{"rendered":"FAQ sur le blocage des paiements de CleansterPro"},"content":{"rendered":"<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1728226032966\"><strong class=\"schema-faq-question\">1. <strong>Pourquoi mon paiement est-il en attente ?<\/strong><\/strong> <p class=\"schema-faq-answer\">Votre paiement peut \u00eatre suspendu pour plusieurs raisons, notamment\u00a0:<br\/><br\/>\u2022 Une nouvelle mise \u00e0 jour sur votre v\u00e9rification des ant\u00e9c\u00e9dents.<br\/>\u2022 Changements fr\u00e9quents de votre m\u00e9thode de paiement.<br\/>\u2022 T\u00e2ches incompl\u00e8tes ou suspension de votre paiement initi\u00e9e par le client.<br\/>\u2022 Un rapport de votre coll\u00e8gue de nettoyage.<br\/>\u2022 Votre compte a \u00e9t\u00e9 signal\u00e9 comme \u00e9tant potentiellement frauduleux.<br\/>\u2022 Aucune m\u00e9thode de paiement par d\u00e9faut n&#039;est configur\u00e9e.<br\/>\u2022 Ne pas t\u00e9l\u00e9charger de photos avant et apr\u00e8s ou ne pas suivre les instructions de la liste de contr\u00f4le du client.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1728226055237\"><strong class=\"schema-faq-question\">2. <strong>Combien de temps mon paiement sera-t-il suspendu ?<\/strong><\/strong> <p class=\"schema-faq-answer\">La dur\u00e9e de la suspension d\u00e9pend du motif. Voici les d\u00e9lais standards :<br\/><br\/>\u2022 Jusqu&#039;\u00e0 30 jours pour :<br\/>\u2022 T\u00e2ches incompl\u00e8tes ou retenues initi\u00e9es par le client.<br\/>\u2022 Rapports d\u2019un co-nettoyeur.<br\/>\u2022 Ne pas t\u00e9l\u00e9charger les photos requises ou suivre les instructions de la liste de contr\u00f4le.<br\/>\u2022 Jusqu&#039;\u00e0 90 jours pour :<br\/>\u2022 Signalement de fraude sur votre compte.<br\/>\u2022 Mises \u00e0 jour des v\u00e9rifications des ant\u00e9c\u00e9dents.<br\/>\u2022 14 jours pour les probl\u00e8mes hors de ces cat\u00e9gories.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1728226070070\"><strong class=\"schema-faq-question\">3. <strong>Que se passe-t-il si mon compte a \u00e9t\u00e9 signal\u00e9 pour fraude ?<\/strong><\/strong> <p class=\"schema-faq-answer\">Si votre compte a \u00e9t\u00e9 signal\u00e9 pour fraude, l&#039;enqu\u00eate et la r\u00e9solution du probl\u00e8me peuvent prendre jusqu&#039;\u00e0 90 jours. Pendant ce temps, les paiements resteront suspendus.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1728226096130\"><strong class=\"schema-faq-question\">4. Que dois-je faire si mon coll\u00e8gue de nettoyage signale mon compte ?<\/strong> <p class=\"schema-faq-answer\">Si votre coll\u00e8gue de nettoyage a signal\u00e9 votre compte, le probl\u00e8me sera g\u00e9n\u00e9ralement r\u00e9solu dans les 30 jours pendant que notre \u00e9quipe enqu\u00eate sur la situation.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1728226108524\"><strong class=\"schema-faq-question\">5. <strong>Que faire si j\u2019oublie de t\u00e9l\u00e9charger des photos avant et apr\u00e8s ?<\/strong><\/strong> <p class=\"schema-faq-answer\">Le fait de ne pas t\u00e9l\u00e9charger les photos requises ou de ne pas suivre les instructions de la liste de contr\u00f4le du client peut entra\u00eener un blocage du paiement. Ces cas prennent g\u00e9n\u00e9ralement jusqu&#039;\u00e0 30 jours pour \u00eatre r\u00e9solus une fois les \u00e9tapes n\u00e9cessaires termin\u00e9es.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1728226123714\"><strong class=\"schema-faq-question\">6. <strong>Comment puis-je \u00e9viter les blocages de paiement \u00e0 l\u2019avenir\u00a0?<\/strong><\/strong> <p class=\"schema-faq-answer\">Pour \u00e9viter les retards de paiement, assurez-vous de :<br\/><br\/>\u2022 Maintenez votre v\u00e9rification des ant\u00e9c\u00e9dents \u00e0 jour.<br\/>\u2022 D\u00e9finir une m\u00e9thode de paiement par d\u00e9faut.<br\/>\u2022 Terminez toutes les t\u00e2ches et t\u00e9l\u00e9chargez les photos requises.<br\/>\u2022 Suivez attentivement les instructions de la liste de contr\u00f4le du client.<br\/>\u2022 \u00c9vitez de modifier fr\u00e9quemment votre m\u00e9thode de paiement.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1728226133041\"><strong class=\"schema-faq-question\">7. <strong>Qui puis-je contacter pour obtenir de l&#039;aide ?<\/strong><\/strong> <p class=\"schema-faq-answer\">Si vous avez d&#039;autres questions ou pr\u00e9occupations concernant votre paiement, veuillez contacter\u00a0<a href=\"mailto:support@cleanster.com\" target=\"_blank\" rel=\"noreferrer noopener\">support@cleanster.com<\/a>\u00a0, et nous serons heureux de vous aider.<\/p> <\/div> <\/div>\n\n\n\n<p>Cette FAQ vise \u00e0 clarifier les raisons des blocages de paiement et les d\u00e9lais de r\u00e9solution estim\u00e9s.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Cette FAQ vise \u00e0 clarifier les raisons des blocages de paiement et les d\u00e9lais de r\u00e9solution estim\u00e9s.<\/p>","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[10,7],"tags":[],"class_list":["post-627","post","type-post","status-publish","format-standard","hentry","category-general","category-pro-cleaners"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.11 (Yoast SEO v27.5) - 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Why is my payment on hold?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Your payment may be on hold for several reasons, including:<br\\\/><br\\\/>\u2022 A new update on your background check.<br\\\/>\u2022 Frequent changes to your payout method.<br\\\/>\u2022 Incomplete tasks or a client-initiated hold on your payout.<br\\\/>\u2022 A report from your co-cleaner.<br\\\/>\u2022 Your account has been flagged for potential fraud.<br\\\/>\u2022 No default payout method is set up.<br\\\/>\u2022 Failure to upload before-and-after photos or follow the client\u2019s checklist instructions.\",\"inLanguage\":\"fr-CA\"},\"inLanguage\":\"fr-CA\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/help.cleanster.com\\\/cleansterpro-payout-hold-faq\\\/#faq-question-1728226055237\",\"position\":2,\"url\":\"https:\\\/\\\/help.cleanster.com\\\/cleansterpro-payout-hold-faq\\\/#faq-question-1728226055237\",\"name\":\"2. How long will my payout be on hold?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The duration of the hold depends on the reason. Here are the standard timelines:<br\\\/><br\\\/>\u2022 Up to 30 days for:<br\\\/>\u2022 Incomplete tasks or a client-initiated hold.<br\\\/>\u2022 Reports from a co-cleaner.<br\\\/>\u2022 Failure to upload required photos or follow checklist instructions.<br\\\/>\u2022 Up to 90 days for:<br\\\/>\u2022 Fraud flagging on your account.<br\\\/>\u2022 Background check updates.<br\\\/>\u2022 14 days for issues outside of these categories.\",\"inLanguage\":\"fr-CA\"},\"inLanguage\":\"fr-CA\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/help.cleanster.com\\\/cleansterpro-payout-hold-faq\\\/#faq-question-1728226070070\",\"position\":3,\"url\":\"https:\\\/\\\/help.cleanster.com\\\/cleansterpro-payout-hold-faq\\\/#faq-question-1728226070070\",\"name\":\"3. What happens if my account has been flagged for fraud?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If your account has been flagged for fraud, it can take up to 90 days to investigate and resolve the issue. During this time, payouts will remain on hold.\",\"inLanguage\":\"fr-CA\"},\"inLanguage\":\"fr-CA\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/help.cleanster.com\\\/cleansterpro-payout-hold-faq\\\/#faq-question-1728226096130\",\"position\":4,\"url\":\"https:\\\/\\\/help.cleanster.com\\\/cleansterpro-payout-hold-faq\\\/#faq-question-1728226096130\",\"name\":\"4. What should I do if my co-cleaner reports my account?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If your co-cleaner has reported your account, the issue will typically be resolved within 30 days while our team investigates the situation.\",\"inLanguage\":\"fr-CA\"},\"inLanguage\":\"fr-CA\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/help.cleanster.com\\\/cleansterpro-payout-hold-faq\\\/#faq-question-1728226108524\",\"position\":5,\"url\":\"https:\\\/\\\/help.cleanster.com\\\/cleansterpro-payout-hold-faq\\\/#faq-question-1728226108524\",\"name\":\"5. What if I forgot to upload before-and-after photos?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Failure to upload the required photos or follow the client\u2019s checklist instructions can result in a payout hold. These cases generally take up to 30 days to resolve once the necessary steps are completed.\",\"inLanguage\":\"fr-CA\"},\"inLanguage\":\"fr-CA\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/help.cleanster.com\\\/cleansterpro-payout-hold-faq\\\/#faq-question-1728226123714\",\"position\":6,\"url\":\"https:\\\/\\\/help.cleanster.com\\\/cleansterpro-payout-hold-faq\\\/#faq-question-1728226123714\",\"name\":\"6. How can I avoid payout holds in the future?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To prevent payout delays, ensure that you:<br\\\/><br\\\/>\u2022 Keep your background check updated.<br\\\/>\u2022 Set a default payout method.<br\\\/>\u2022 Complete all tasks and upload the required photos.<br\\\/>\u2022 Follow the client\u2019s checklist instructions closely.<br\\\/>\u2022 Avoid frequent changes to your payout method.\",\"inLanguage\":\"fr-CA\"},\"inLanguage\":\"fr-CA\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/help.cleanster.com\\\/cleansterpro-payout-hold-faq\\\/#faq-question-1728226133041\",\"position\":7,\"url\":\"https:\\\/\\\/help.cleanster.com\\\/cleansterpro-payout-hold-faq\\\/#faq-question-1728226133041\",\"name\":\"7. Who can I contact for support?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If you have any further questions or concerns about your payout, please contact\u00a0<a href=\\\"mailto:support@cleanster.com\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\">support@cleanster.com<\\\/a>\u00a0, and we will be happy to assist you.\",\"inLanguage\":\"fr-CA\"},\"inLanguage\":\"fr-CA\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"CleansterPro Payout Hold FAQ - Cleanster.com Support | How can we help?","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/help.cleanster.com\/fr\/cleansterpro-payout-hold-faq\/","og_locale":"fr_CA","og_type":"article","og_title":"CleansterPro Payout Hold FAQ","og_description":"This FAQ aims to provide clarity on the reasons for payout holds and the estimated resolution timelines.","og_url":"https:\/\/help.cleanster.com\/fr\/cleansterpro-payout-hold-faq\/","og_site_name":"Cleanster.com Support | How can we help?","article_published_time":"2022-10-06T14:49:57+00:00","article_modified_time":"2025-09-14T16:17:49+00:00","og_image":[{"width":224,"height":224,"url":"https:\/\/help.cleanster.com\/wp-content\/uploads\/2022\/11\/f.png","type":"image\/png"}],"author":"Derrick Agyiri","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Derrick Agyiri","Estimation du temps de lecture":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/help.cleanster.com\/cleansterpro-payout-hold-faq\/#article","isPartOf":{"@id":"https:\/\/help.cleanster.com\/cleansterpro-payout-hold-faq\/"},"author":{"name":"Derrick Agyiri","@id":"https:\/\/help.cleanster.com\/#\/schema\/person\/d6202b287606b83e0fc2ab36966da94f"},"headline":"CleansterPro Payout Hold FAQ","datePublished":"2022-10-06T14:49:57+00:00","dateModified":"2025-09-14T16:17:49+00:00","mainEntityOfPage":{"@id":"https:\/\/help.cleanster.com\/cleansterpro-payout-hold-faq\/"},"wordCount":344,"publisher":{"@id":"https:\/\/help.cleanster.com\/#organization"},"articleSection":["General","CleansterPro"],"inLanguage":"fr-CA"},{"@type":["WebPage","FAQPage"],"@id":"https:\/\/help.cleanster.com\/cleansterpro-payout-hold-faq\/","url":"https:\/\/help.cleanster.com\/cleansterpro-payout-hold-faq\/","name":"CleansterPro Payout Hold FAQ - 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Why is my payment on hold?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Your payment may be on hold for several reasons, including:<br\/><br\/>\u2022 A new update on your background check.<br\/>\u2022 Frequent changes to your payout method.<br\/>\u2022 Incomplete tasks or a client-initiated hold on your payout.<br\/>\u2022 A report from your co-cleaner.<br\/>\u2022 Your account has been flagged for potential fraud.<br\/>\u2022 No default payout method is set up.<br\/>\u2022 Failure to upload before-and-after photos or follow the client\u2019s checklist instructions.","inLanguage":"fr-CA"},"inLanguage":"fr-CA"},{"@type":"Question","@id":"https:\/\/help.cleanster.com\/cleansterpro-payout-hold-faq\/#faq-question-1728226055237","position":2,"url":"https:\/\/help.cleanster.com\/cleansterpro-payout-hold-faq\/#faq-question-1728226055237","name":"2. How long will my payout be on hold?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"The duration of the hold depends on the reason. Here are the standard timelines:<br\/><br\/>\u2022 Up to 30 days for:<br\/>\u2022 Incomplete tasks or a client-initiated hold.<br\/>\u2022 Reports from a co-cleaner.<br\/>\u2022 Failure to upload required photos or follow checklist instructions.<br\/>\u2022 Up to 90 days for:<br\/>\u2022 Fraud flagging on your account.<br\/>\u2022 Background check updates.<br\/>\u2022 14 days for issues outside of these categories.","inLanguage":"fr-CA"},"inLanguage":"fr-CA"},{"@type":"Question","@id":"https:\/\/help.cleanster.com\/cleansterpro-payout-hold-faq\/#faq-question-1728226070070","position":3,"url":"https:\/\/help.cleanster.com\/cleansterpro-payout-hold-faq\/#faq-question-1728226070070","name":"3. What happens if my account has been flagged for fraud?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"If your account has been flagged for fraud, it can take up to 90 days to investigate and resolve the issue. During this time, payouts will remain on hold.","inLanguage":"fr-CA"},"inLanguage":"fr-CA"},{"@type":"Question","@id":"https:\/\/help.cleanster.com\/cleansterpro-payout-hold-faq\/#faq-question-1728226096130","position":4,"url":"https:\/\/help.cleanster.com\/cleansterpro-payout-hold-faq\/#faq-question-1728226096130","name":"4. Que dois-je faire si mon coll\u00e8gue de nettoyage signale mon compte ?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"If your co-cleaner has reported your account, the issue will typically be resolved within 30 days while our team investigates the situation.","inLanguage":"fr-CA"},"inLanguage":"fr-CA"},{"@type":"Question","@id":"https:\/\/help.cleanster.com\/cleansterpro-payout-hold-faq\/#faq-question-1728226108524","position":5,"url":"https:\/\/help.cleanster.com\/cleansterpro-payout-hold-faq\/#faq-question-1728226108524","name":"5. What if I forgot to upload before-and-after photos?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Failure to upload the required photos or follow the client\u2019s checklist instructions can result in a payout hold. These cases generally take up to 30 days to resolve once the necessary steps are completed.","inLanguage":"fr-CA"},"inLanguage":"fr-CA"},{"@type":"Question","@id":"https:\/\/help.cleanster.com\/cleansterpro-payout-hold-faq\/#faq-question-1728226123714","position":6,"url":"https:\/\/help.cleanster.com\/cleansterpro-payout-hold-faq\/#faq-question-1728226123714","name":"6. How can I avoid payout holds in the future?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"To prevent payout delays, ensure that you:<br\/><br\/>\u2022 Keep your background check updated.<br\/>\u2022 Set a default payout method.<br\/>\u2022 Complete all tasks and upload the required photos.<br\/>\u2022 Follow the client\u2019s checklist instructions closely.<br\/>\u2022 Avoid frequent changes to your payout method.","inLanguage":"fr-CA"},"inLanguage":"fr-CA"},{"@type":"Question","@id":"https:\/\/help.cleanster.com\/cleansterpro-payout-hold-faq\/#faq-question-1728226133041","position":7,"url":"https:\/\/help.cleanster.com\/cleansterpro-payout-hold-faq\/#faq-question-1728226133041","name":"7. Who can I contact for support?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"If you have any further questions or concerns about your payout, please contact\u00a0<a href=\"mailto:support@cleanster.com\" target=\"_blank\" rel=\"noreferrer noopener\">support@cleanster.com<\/a>\u00a0, and we will be happy to assist you.","inLanguage":"fr-CA"},"inLanguage":"fr-CA"}]}},"_links":{"self":[{"href":"https:\/\/help.cleanster.com\/fr\/wp-json\/wp\/v2\/posts\/627","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.cleanster.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.cleanster.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.cleanster.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/help.cleanster.com\/fr\/wp-json\/wp\/v2\/comments?post=627"}],"version-history":[{"count":0,"href":"https:\/\/help.cleanster.com\/fr\/wp-json\/wp\/v2\/posts\/627\/revisions"}],"wp:attachment":[{"href":"https:\/\/help.cleanster.com\/fr\/wp-json\/wp\/v2\/media?parent=627"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.cleanster.com\/fr\/wp-json\/wp\/v2\/categories?post=627"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.cleanster.com\/fr\/wp-json\/wp\/v2\/tags?post=627"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}