{"id":242,"date":"2022-11-23T02:06:37","date_gmt":"2022-11-23T02:06:37","guid":{"rendered":"https:\/\/help.cleanster.com\/?post_type=help&#038;p=242"},"modified":"2026-10-19T15:12:41","modified_gmt":"2026-10-19T15:12:41","slug":"how-do-i-contact-chat-with-my-pro","status":"publish","type":"help","link":"https:\/\/help.cleanster.com\/it\/how-do-i-contact-chat-with-my-pro\/","title":{"rendered":"Come posso contattare la mia addetta alle pulizie?"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Per contattare la persona addetta alle pulizie, inviale un messaggio direttamente tramite l&#039;app Cleanster.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Quando puoi contattare la tua addetta alle pulizie<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Prima della pulizia:<\/strong> La messaggistica si apre 24 ore prima della pulizia, una volta assegnato un addetto alle pulizie. Se la tua prenotazione \u00e8 pi\u00f9 lontana, ti invieremo una notifica quando sar\u00e0 il momento di chattare. Apri la prenotazione e tocca il pulsante rosa. <strong>Messaggio<\/strong> pulsante sotto la data, l&#039;ora e il prezzo.<\/li>\n\n\n<li><strong>Dopo la pulizia:<\/strong> andare a <strong>Prenotazioni &gt; PASSATO<\/strong>, rubinetto <strong>\u22ee<\/strong> sul lavoro e scegliere <strong>Messaggio<\/strong>. Questa funzione \u00e8 valida sia per i lavori completati che per quelli annullati.<\/li>\n\n\n<li><strong>In qualsiasi momento:<\/strong> trova le chat precedenti sotto <strong>Messaggi<\/strong> nel menu in basso.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Cosa puoi fare nella chat<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tramite la chat \u00e8 possibile inviare memo vocali, foto e video, pagare le spese, aggiungere o ridurre le ore e riprogrammare gli appuntamenti.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Non riesci a contattare la tua addetta alle pulizie?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Le pulizie sono previste tra pi\u00f9 di 24 ore?<\/strong> Finch\u00e9 la messaggistica non sar\u00e0 disponibile, non ci sar\u00e0 alcun pulsante &quot;Invia messaggio&quot;. Aggiungi eventuali informazioni importanti alla nota di prenotazione.<\/li>\n\n\n<li><strong>\u00c8 gi\u00e0 stato assegnato un addetto alle pulizie?<\/strong> \u00c8 possibile inviare un messaggio a un addetto alle pulizie solo quando quest&#039;ultimo \u00e8 al lavoro.<\/li>\n\n\n<li><strong>Ancora nessuna risposta?<\/strong> Gli addetti alle pulizie potrebbero impiegare un po&#039; di tempo a rispondere se sono in viaggio o hanno una scarsa ricezione.<\/li>\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Puoi anche seguire il tuo addetto alle pulizie sulla mappa interattiva presente sulla scheda di prenotazione una volta che ha indicato &quot;In arrivo&quot;.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hai ancora bisogno di aiuto? Contatta il nostro team di supporto, disponibile dalle 8:30 alle 21:00 (fuso orario centrale). Ti risponderemo il prima possibile, dando priorit\u00e0 alle richieste urgenti.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Imparentato: <a href=\"https:\/\/help.cleanster.com\/it\/my-cleaner-never-arrived\/\">La mia addetta alle pulizie non \u00e8 mai arrivata<\/a> \u00b7 <a href=\"https:\/\/help.cleanster.com\/it\/how-to-add-an-expense-or-pay-a-cleaners-expense\/\">Come rimborsare le spese di una persona addetta alle pulizie<\/a><\/p>","protected":false},"featured_media":0,"template":"","categories":[32,33,39,40,44,46,4,3,6],"class_list":["post-242","help","type-help","status-publish","hentry","category-home-your-cleaner","category-home-problems-happiness-guarantee","category-office-your-cleaner","category-office-problems-happiness-guarantee","category-str-your-cleaner","category-str-problems-happiness-guarantee","category-short-term-rentals","category-home","category-office"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Do I Contact My Cleaner? 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