{"id":240,"date":"2022-11-20T17:35:34","date_gmt":"2022-11-20T17:35:34","guid":{"rendered":"https:\/\/help.cleanster.com\/?post_type=help&p=240"},"modified":"2023-10-29T14:24:28","modified_gmt":"2023-10-29T14:24:28","slug":"whats-the-cancellation-policy","status":"publish","type":"help","link":"https:\/\/help.cleanster.com\/pt\/whats-the-cancellation-policy\/","title":{"rendered":"Qual \u00e9 a pol\u00edtica de cancelamento?"},"content":{"rendered":"

Cleanster.com \u00e9 feito para ser flex\u00edvel, mas temos algumas regras.<\/p>\n\n\n\n

Nossas pol\u00edticas s\u00e3o projetadas para promover uma experi\u00eancia confi\u00e1vel e consistente para clientes e profissionais.<\/p>\n\n\n\n

Embora saibamos que os hor\u00e1rios podem mudar rapidamente, reagendar ou ignorar uma reserva em cima da hora causa <\/p>\n\n\n\n

Pr\u00f3s para perder um trabalho valioso. Portanto, taxas se aplicam quando as reservas s\u00e3o canceladas ou <\/p>\n\n\n\n

remarcado dentro de 24 horas do hor\u00e1rio de in\u00edcio da sua reserva.<\/p>\n\n\n\n

Pol\u00edtica de Cancelamento de Reservas<\/strong><\/h3>\n\n\n\n

Todas as assinaturas v\u00eam com uma taxa de cancelamento de $40\/\u00a340 mais quaisquer impostos aplic\u00e1veis<\/p>\n\n\n\n

Tipo<\/strong><\/td>Descri\u00e7\u00e3o<\/strong><\/td>Taxa<\/strong><\/td><\/tr>
Mesmo dia<\/strong><\/td>Cancelar ou remarcar 24 a 2 horas antes da reserva<\/td>Taxa $20 Taxa de \u00a3 20<\/td><\/tr>
Breve aviso<\/strong><\/td>Cancele menos de 2 horas antes da reserva<\/td>N\u00e3o foi poss\u00edvel reembolsar
Caso excepcional: Se o faxineiro estivesse a caminho da propriedade ou chegasse \u00e0 propriedade, ser\u00e1 cobrada 1 hora a partir da reserva.<\/td><\/tr>
Compromisso perdido<\/strong><\/td>Um profissional chega para uma reserva agendada, mas n\u00e3o consegue entrar e fazer a limpeza<\/td>N\u00e3o foi poss\u00edvel reembolsar
Caso excepcional: Reembolsos ser\u00e3o considerados se o faxineiro chegar com mais de 45 minutos de atraso ou tiver que cancelar no \u00faltimo minuto. Nessas situa\u00e7\u00f5es, voc\u00ea receber\u00e1 cr\u00e9ditos no mesmo valor que ser\u00e3o aplicados em uma pr\u00f3xima reserva.<\/td><\/tr><\/tbody><\/table><\/figure>","protected":false},"featured_media":0,"template":"","categories":[4,22,23,3,6,8,9,11,12,13,14,15,16],"class_list":["post-240","help","type-help","status-publish","hentry","category-short-term-rentals","category-home-cleaning","category-office-cleaning","category-home","category-office","category-how-to-use-tidy-app-airbnb-vrbo-booking","category-airbnb","category-hostaway","category-hospitable","category-vrbo","category-fantasticstay-pms","category-guesty-pms","category-ownerrez-pms"],"acf":[],"yoast_head":"\nWhat's the cancellation policy? - Cleanster.com Support | How can we help?<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.cleanster.com\/pt\/whats-the-cancellation-policy\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What's the cancellation policy?\" \/>\n<meta property=\"og:description\" content=\"Cleanster.com is made to be flexible, but we have some rules. 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