{"id":242,"date":"2022-11-23T02:06:37","date_gmt":"2022-11-23T02:06:37","guid":{"rendered":"https:\/\/help.cleanster.com\/?post_type=help&#038;p=242"},"modified":"2026-10-19T15:12:41","modified_gmt":"2026-10-19T15:12:41","slug":"how-do-i-contact-chat-with-my-pro","status":"publish","type":"help","link":"https:\/\/help.cleanster.com\/pt\/how-do-i-contact-chat-with-my-pro\/","title":{"rendered":"Como posso entrar em contato com meu(minha) profissional de limpeza?"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Para entrar em contato com seu profissional de limpeza, envie uma mensagem diretamente pelo aplicativo Cleanster.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Quando voc\u00ea pode entrar em contato com seu profissional de limpeza?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Antes da limpeza:<\/strong> O sistema de mensagens abre 24 horas antes da limpeza, assim que um profissional de limpeza for designado. Se a sua reserva for para uma data futura, enviaremos uma notifica\u00e7\u00e3o quando for a hora de conversar. Abra a reserva e toque no \u00edcone rosa. <strong>Mensagem<\/strong> bot\u00e3o abaixo da data, hora e pre\u00e7o.<\/li>\n\n\n<li><strong>Ap\u00f3s a limpeza:<\/strong> V\u00e1 para <strong>Reservas &gt; PASSADO<\/strong>, tocar <strong>\u22ee<\/strong> no trabalho e escolha <strong>Mensagem<\/strong>. Isso funciona tanto para trabalhos conclu\u00eddos quanto para trabalhos cancelados.<\/li>\n\n\n<li><strong>A qualquer momento:<\/strong> Encontre conversas anteriores em <strong>Mensagens<\/strong> no menu inferior.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">O que voc\u00ea pode fazer no chat<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea pode enviar mensagens de voz, fotos e v\u00eddeos, pagar despesas, adicionar ou reduzir horas e reagendar, tudo pelo chat.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">N\u00e3o consegue contactar o seu profissional de limpeza?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>A limpeza ser\u00e1 agendada para daqui a mais de 24 horas?<\/strong> At\u00e9 que a se\u00e7\u00e3o de mensagens esteja dispon\u00edvel, n\u00e3o haver\u00e1 bot\u00e3o &quot;Mensagem&quot;. Em vez disso, adicione qualquer informa\u00e7\u00e3o importante \u00e0 observa\u00e7\u00e3o da reserva.<\/li>\n\n\n<li><strong>J\u00e1 foi designado um profissional de limpeza?<\/strong> Voc\u00ea s\u00f3 pode enviar mensagens para o profissional de limpeza quando ele j\u00e1 estiver trabalhando.<\/li>\n\n\n<li><strong>Ainda sem resposta?<\/strong> Os funcion\u00e1rios da limpeza podem demorar um pouco para responder se estiverem na rua ou com sinal fraco.<\/li>\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea tamb\u00e9m pode acompanhar o profissional de limpeza no mapa ao vivo no cart\u00e3o de reserva assim que ele(a) estiver a caminho.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ainda com dificuldades? Entre em contato com nossa equipe de suporte, dispon\u00edvel das 8h30 \u00e0s 21h, hor\u00e1rio central (CT). Responderemos o mais r\u00e1pido poss\u00edvel, e quest\u00f5es urgentes t\u00eam prioridade.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Relacionado: <a href=\"https:\/\/help.cleanster.com\/pt\/my-cleaner-never-arrived\/\">Minha faxineira nunca chegou.<\/a> \u00b7 <a href=\"https:\/\/help.cleanster.com\/pt\/how-to-add-an-expense-or-pay-a-cleaners-expense\/\">Como pagar as despesas de uma faxineira<\/a><\/p>","protected":false},"featured_media":0,"template":"","categories":[32,33,39,40,44,46,4,3,6],"class_list":["post-242","help","type-help","status-publish","hentry","category-home-your-cleaner","category-home-problems-happiness-guarantee","category-office-your-cleaner","category-office-problems-happiness-guarantee","category-str-your-cleaner","category-str-problems-happiness-guarantee","category-short-term-rentals","category-home","category-office"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Do I Contact My Cleaner? | Cleanster<\/title>\n<meta name=\"description\" content=\"Contact your cleaner in the Cleanster app: messaging opens 24 hours before the cleaning, and after the job you can message them from past bookings.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.cleanster.com\/pt\/how-do-i-contact-chat-with-my-pro\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Do I Contact My Cleaner?\" \/>\n<meta property=\"og:description\" content=\"Contact your cleaner in the Cleanster app: messaging opens 24 hours before the cleaning, and after the job you can message them from past bookings.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.cleanster.com\/pt\/how-do-i-contact-chat-with-my-pro\/\" \/>\n<meta property=\"og:site_name\" content=\"Cleanster.com Support | How can we help?\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-19T15:12:41+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/help.cleanster.com\\\/how-do-i-contact-chat-with-my-pro\\\/\",\"url\":\"https:\\\/\\\/help.cleanster.com\\\/how-do-i-contact-chat-with-my-pro\\\/\",\"name\":\"How Do I Contact My Cleaner? | Cleanster\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/help.cleanster.com\\\/#website\"},\"datePublished\":\"2022-11-23T02:06:37+00:00\",\"dateModified\":\"2026-10-19T15:12:41+00:00\",\"description\":\"Contact your cleaner in the Cleanster app: messaging opens 24 hours before the cleaning, and after the job you can message them from past bookings.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/help.cleanster.com\\\/how-do-i-contact-chat-with-my-pro\\\/#breadcrumb\"},\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/help.cleanster.com\\\/how-do-i-contact-chat-with-my-pro\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/help.cleanster.com\\\/how-do-i-contact-chat-with-my-pro\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/help.cleanster.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How Do I Contact My Cleaner?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/help.cleanster.com\\\/#website\",\"url\":\"https:\\\/\\\/help.cleanster.com\\\/\",\"name\":\"Cleanster.com Support | How can we help?\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/help.cleanster.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/help.cleanster.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-PT\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/help.cleanster.com\\\/#organization\",\"name\":\"Cleanster.com Support | How can we help?\",\"url\":\"https:\\\/\\\/help.cleanster.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\\\/\\\/help.cleanster.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/help.cleanster.com\\\/wp-content\\\/uploads\\\/2022\\\/11\\\/cleanster.com_.svg\",\"contentUrl\":\"https:\\\/\\\/help.cleanster.com\\\/wp-content\\\/uploads\\\/2022\\\/11\\\/cleanster.com_.svg\",\"caption\":\"Cleanster.com Support | How can we help?\"},\"image\":{\"@id\":\"https:\\\/\\\/help.cleanster.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How Do I Contact My Cleaner? | Cleanster","description":"Contact your cleaner in the Cleanster app: messaging opens 24 hours before the cleaning, and after the job you can message them from past bookings.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/help.cleanster.com\/pt\/how-do-i-contact-chat-with-my-pro\/","og_locale":"pt_PT","og_type":"article","og_title":"How Do I Contact My Cleaner?","og_description":"Contact your cleaner in the Cleanster app: messaging opens 24 hours before the cleaning, and after the job you can message them from past bookings.","og_url":"https:\/\/help.cleanster.com\/pt\/how-do-i-contact-chat-with-my-pro\/","og_site_name":"Cleanster.com Support | How can we help?","article_modified_time":"2026-10-19T15:12:41+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/help.cleanster.com\/how-do-i-contact-chat-with-my-pro\/","url":"https:\/\/help.cleanster.com\/how-do-i-contact-chat-with-my-pro\/","name":"How Do I Contact My Cleaner? | Cleanster","isPartOf":{"@id":"https:\/\/help.cleanster.com\/#website"},"datePublished":"2022-11-23T02:06:37+00:00","dateModified":"2026-10-19T15:12:41+00:00","description":"Contact your cleaner in the Cleanster app: messaging opens 24 hours before the cleaning, and after the job you can message them from past bookings.","breadcrumb":{"@id":"https:\/\/help.cleanster.com\/how-do-i-contact-chat-with-my-pro\/#breadcrumb"},"inLanguage":"pt-PT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/help.cleanster.com\/how-do-i-contact-chat-with-my-pro\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/help.cleanster.com\/how-do-i-contact-chat-with-my-pro\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/help.cleanster.com\/"},{"@type":"ListItem","position":2,"name":"How Do I Contact My Cleaner?"}]},{"@type":"WebSite","@id":"https:\/\/help.cleanster.com\/#website","url":"https:\/\/help.cleanster.com\/","name":"Suporte Cleanster.com | Como podemos ajudar?","description":"","publisher":{"@id":"https:\/\/help.cleanster.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/help.cleanster.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-PT"},{"@type":"Organization","@id":"https:\/\/help.cleanster.com\/#organization","name":"Suporte Cleanster.com | Como podemos ajudar?","url":"https:\/\/help.cleanster.com\/","logo":{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/help.cleanster.com\/#\/schema\/logo\/image\/","url":"https:\/\/help.cleanster.com\/wp-content\/uploads\/2022\/11\/cleanster.com_.svg","contentUrl":"https:\/\/help.cleanster.com\/wp-content\/uploads\/2022\/11\/cleanster.com_.svg","caption":"Cleanster.com Support | How can we help?"},"image":{"@id":"https:\/\/help.cleanster.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/help.cleanster.com\/pt\/wp-json\/wp\/v2\/help\/242","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.cleanster.com\/pt\/wp-json\/wp\/v2\/help"}],"about":[{"href":"https:\/\/help.cleanster.com\/pt\/wp-json\/wp\/v2\/types\/help"}],"wp:attachment":[{"href":"https:\/\/help.cleanster.com\/pt\/wp-json\/wp\/v2\/media?parent=242"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.cleanster.com\/pt\/wp-json\/wp\/v2\/categories?post=242"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}