{"id":371,"date":"2022-12-20T03:17:51","date_gmt":"2022-12-20T03:17:51","guid":{"rendered":"https:\/\/help.cleanster.com\/?post_type=help&#038;p=371"},"modified":"2026-10-19T15:12:57","modified_gmt":"2026-10-19T15:12:57","slug":"how-to-cancel-your-booking-or-job","status":"publish","type":"help","link":"https:\/\/help.cleanster.com\/pt\/how-to-cancel-your-booking-or-job\/","title":{"rendered":"Como cancelar sua reserva"},"content":{"rendered":"<p>Precisa cancelar uma reserva? Sem problemas. Veja como.<\/p>\n<ol>\n<li>No cart\u00e3o de reserva, toque em <strong>\u22ee<\/strong> (tr\u00eas pontos) no canto superior direito, ao lado do pre\u00e7o.<\/li>\n<li>Tocar <strong>Cancelar trabalho<\/strong>.<\/li>\n<li>Antes de cancelar, o aplicativo oferece duas outras op\u00e7\u00f5es: <strong>remova o produto de limpeza<\/strong> ou <strong>remarcar gratuitamente<\/strong>. Escolha uma dessas op\u00e7\u00f5es ou confirme o cancelamento.<\/li>\n<\/ol>\n<p><strong>Bom saber:<\/strong> A remo\u00e7\u00e3o do produto de limpeza \u00e9 gratuita at\u00e9 que eles toquem. <strong>Estou a caminho<\/strong>. Voc\u00ea tamb\u00e9m pode tocar em <strong>Veja todos os detalhes<\/strong> na parte inferior do cart\u00e3o de reserva, ent\u00e3o <strong>Cancelar trabalho<\/strong>.<\/p>\n<h2>Taxas de cancelamento<\/h2>\n<ul>\n<li><strong>Mais de 24 horas antes:<\/strong> livre.<\/li>\n<li><strong>Em at\u00e9 24 horas:<\/strong> Taxa $20.<\/li>\n<li><strong>Em at\u00e9 12 horas:<\/strong> Sem reembolso.<\/li>\n<\/ul>\n<p>Precisa apenas de um hor\u00e1rio diferente? <a href=\"https:\/\/help.cleanster.com\/pt\/how-to-reschedule-a-booking\/\">Reprogramar<\/a> Em vez disso, \u00e9 gr\u00e1tis at\u00e9 que seu profissional de limpeza esteja a caminho.<\/p>\n<h2>Mudou de ideia?<\/h2>\n<p>V\u00e1 para <strong>Reserva<\/strong> &gt; <strong>PASSADO<\/strong>, encontre o trabalho cancelado e toque em <strong>Reverter<\/strong> para adicion\u00e1-lo novamente \u00e0 sua agenda. Se a data j\u00e1 passou, toque em <strong>Reservar novamente<\/strong>. A revers\u00e3o tamb\u00e9m reembolsa a taxa de cancelamento tardio $20, caso tenha sido cobrada.<\/p>\n<p>Relacionado: <a href=\"https:\/\/help.cleanster.com\/pt\/cancellation-and-refund-policy\/\">Pol\u00edtica de cancelamento e reembolso<\/a> \u00b7 <a href=\"https:\/\/help.cleanster.com\/pt\/how-to-revert-or-rebook-a-cancelled-job\/\">Reverter ou reagendar um servi\u00e7o cancelado<\/a><\/p>","protected":false},"featured_media":0,"template":"","categories":[31,37,43,4,3,6],"class_list":["post-371","help","type-help","status-publish","hentry","category-home-cancelling-rescheduling","category-office-cancelling-rescheduling","category-str-cancelling-rescheduling","category-short-term-rentals","category-home","category-office"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Cancel a Booking | Cleanster<\/title>\n<meta name=\"description\" content=\"Cancel a booking in the Cleanster app in a few taps. 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