{"id":646,"date":"2025-05-13T16:53:54","date_gmt":"2025-05-13T16:53:54","guid":{"rendered":"https:\/\/help.cleanster.com\/?post_type=help&#038;p=646"},"modified":"2026-10-19T15:13:18","modified_gmt":"2026-10-19T15:13:18","slug":"saas-subscription-service-policy","status":"publish","type":"help","link":"https:\/\/help.cleanster.com\/pt\/saas-subscription-service-policy\/","title":{"rendered":"Pol\u00edtica de servi\u00e7o de assinatura SaaS"},"content":{"rendered":"<h2 class=\"wp-block-heading\"><strong>1. Introdu\u00e7\u00e3o<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Esta Pol\u00edtica de Servi\u00e7o de Assinatura (\u201cPol\u00edtica\u201d) rege o uso dos servi\u00e7os de assinatura (\u201cServi\u00e7o\u201d) fornecidos pela Cleanster por meio de sua plataforma, website e\/ou aplicativo m\u00f3vel. Ao assinar nosso Servi\u00e7o, voc\u00ea concorda com os termos descritos nesta Pol\u00edtica, bem como com nossa Pol\u00edtica de Privacidade e Termos de Uso.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. N\u00edveis e recursos de assinatura<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Oferecemos planos de assinatura para atender \u00e0s diferentes necessidades dos usu\u00e1rios:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Plano B\u00e1sico<\/strong>: 2,99\/unidade\/m\u00eas<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Todos os planos s\u00e3o cobrados recorrentemente e incluem suporte ao cliente, acesso \u00e0s ferramentas da nossa plataforma e atualiza\u00e7\u00f5es regulares.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Dura\u00e7\u00e3o e renova\u00e7\u00e3o da assinatura<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As assinaturas est\u00e3o dispon\u00edveis nas seguintes dura\u00e7\u00f5es:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Mensal<\/strong>: Renova a cada 1 m\u00eas<\/li>\n\n\n\n<li><strong>Anualmente<\/strong>: Renova a cada 12 meses<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">As assinaturas s\u00e3o renovadas automaticamente, a menos que sejam canceladas pelo menos 24 horas antes do final do ciclo de cobran\u00e7a atual. Sua conta ser\u00e1 cobrada pela renova\u00e7\u00e3o dentro de 24 horas antes do final do per\u00edodo atual.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Pre\u00e7os<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Os pre\u00e7os de cada plano de assinatura est\u00e3o listados em nosso site e na tela de compra do aplicativo. Os pre\u00e7os est\u00e3o sujeitos a altera\u00e7\u00f5es sem aviso pr\u00e9vio. Impostos aplic\u00e1veis podem ser adicionados com base na sua localiza\u00e7\u00e3o e na plataforma que voc\u00ea usa, como Apple ou Google. <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Testes gratuitos<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Podemos oferecer um&nbsp;<strong>per\u00edodo de teste gratuito<\/strong>&nbsp;para novos usu\u00e1rios. Se n\u00e3o for cancelada pelo menos 24 horas antes do final do per\u00edodo de teste, a assinatura ser\u00e1 renovada automaticamente e ser\u00e3o cobradas taxas.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Condi\u00e7\u00f5es de pagamento<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Os pagamentos s\u00e3o cobrados na sua conta (por exemplo, Apple ID, Google Play ou cart\u00e3o de cr\u00e9dito) no momento da compra.<\/li>\n\n\n\n<li>Todos os pagamentos n\u00e3o s\u00e3o reembols\u00e1veis, a menos que exigido por lei ou explicitamente declarado em uma oferta promocional.<\/li>\n\n\n\n<li>Voc\u00ea pode gerenciar e cancelar sua assinatura por meio das configura\u00e7\u00f5es da sua conta na App Store, no Google Play ou no painel da sua conta em nossa plataforma.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Pol\u00edtica de Cancelamento<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea pode cancelar sua assinatura a qualquer momento. O acesso aos recursos premium permanecer\u00e1 dispon\u00edvel at\u00e9 o final do ciclo de cobran\u00e7a. N\u00e3o haver\u00e1 reembolso parcial por per\u00edodos n\u00e3o utilizados do per\u00edodo da assinatura.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Pol\u00edtica de Reembolso<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Os reembolsos s\u00e3o emitidos somente nas seguintes condi\u00e7\u00f5es:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cobran\u00e7as duplicadas<\/li>\n\n\n\n<li>Compras n\u00e3o autorizadas<\/li>\n\n\n\n<li>Erros de faturamento<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Os pedidos de reembolso devem ser enviados em at\u00e9 30 dias a partir da data da cobran\u00e7a. Entre em contato com o suporte para fornecer informa\u00e7\u00f5es detalhadas.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Altera\u00e7\u00f5es nos Termos de Assinatura<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Reservamo-nos o direito de modificar os pre\u00e7os, recursos ou termos da assinatura. Os usu\u00e1rios ser\u00e3o notificados sobre quaisquer altera\u00e7\u00f5es significativas por e-mail ou notifica\u00e7\u00f5es no aplicativo. O uso cont\u00ednuo do Servi\u00e7o ap\u00f3s tais altera\u00e7\u00f5es constitui aceita\u00e7\u00e3o.<\/p>","protected":false},"featured_media":0,"template":"","categories":[60,17],"class_list":["post-646","help","type-help","status-publish","hentry","category-payments-subscriptions-terms","category-legal"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>SaaS Subscription Policy | Cleanster<\/title>\n<meta name=\"description\" content=\"The terms for Cleanster software subscriptions for property teams, including plans, renewals, free trials, cancellation and refunds. 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