{"id":696,"date":"2026-10-18T20:36:28","date_gmt":"2026-10-18T20:36:28","guid":{"rendered":"https:\/\/help.cleanster.com\/?post_type=help&#038;p=696"},"modified":"2026-10-19T15:13:34","modified_gmt":"2026-10-19T15:13:34","slug":"cancellation-and-refund-policy","status":"publish","type":"help","link":"https:\/\/help.cleanster.com\/pt\/cancellation-and-refund-policy\/","title":{"rendered":"Pol\u00edtica de Cancelamento e Reembolso"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Aqui est\u00e1 nossa pol\u00edtica de cancelamento e reembolso para reservas \u00fanicas e recorrentes. Os hor\u00e1rios podem mudar, mas cancelar ou reagendar com pouco aviso pr\u00e9vio significa que os profissionais de limpeza perdem o trabalho que haviam planejado, portanto, algumas regras se aplicam.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Pol\u00edtica de cancelamento e reembolso em resumo<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Mais de 24 horas antes:<\/strong> livre.<\/li>\n\n\n<li><strong>Em at\u00e9 24 horas:<\/strong> Taxa $20 (20 libras para reservas no Reino Unido).<\/li>\n\n\n<li><strong>Em at\u00e9 12 horas:<\/strong> Sem reembolso.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Como cancelar<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n\n<li>No cart\u00e3o de reserva, toque em <strong>\u22ee<\/strong> (tr\u00eas pontos) no canto superior direito, ao lado do pre\u00e7o.<\/li>\n\n\n<li>Tocar <strong>Cancelar trabalho<\/strong> e confirme.<\/li>\n\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Outras op\u00e7\u00f5es<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Em vez disso, remarque a data:<\/strong> O reagendamento \u00e9 gratuito. N\u00e3o \u00e9 poss\u00edvel reagendar depois que o profissional de limpeza estiver a caminho, tiver chegado ou estiver limpando. Se uma reserva for reagendada mais de 4 vezes, ser\u00e1 cobrada uma taxa de $20.<\/li>\n\n\n<li><strong>Mudou de ideia?<\/strong> Tocar <strong>Reverter<\/strong> sobre o trabalho cancelado para reinseri-lo na programa\u00e7\u00e3o. Se voc\u00ea pagou a taxa de cancelamento tardio $20, o estorno reembolsar\u00e1 esse valor.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Consultas perdidas<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Se o profissional de limpeza chegar no hor\u00e1rio agendado, mas n\u00e3o conseguir entrar para realizar a limpeza, isso ser\u00e1 considerado um agendamento perdido e n\u00e3o haver\u00e1 reembolso. Certifique-se de que o profissional de limpeza possa entrar durante o per\u00edodo de chegada combinado. Os agendamentos para limpeza de casas, apartamentos e servi\u00e7os dom\u00e9sticos utilizam os seguintes per\u00edodos: Manh\u00e3 (9h \u00e0s 11h), Tarde (11h \u00e0s 15h), Noite (15h \u00e0s 18h) ou Qualquer Hor\u00e1rio (9h \u00e0s 18h).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Planos recorrentes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Os planos incluem um m\u00ednimo de 10 limpezas. O cancelamento de um plano antes da 10\u00aa limpeza custa $40. Depois disso, \u00e9 gr\u00e1tis. Veja <a href=\"https:\/\/help.cleanster.com\/pt\/how-do-i-cancel-my-subscription-plan\/\">Como fa\u00e7o para cancelar meu plano?<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Reembolsos de acordo com nossa pol\u00edtica de cancelamento.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Os reembolsos referentes a reservas que n\u00e3o foram limpas s\u00e3o adicionados ao seu saldo Cleanster Cash.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e3o ficou satisfeito(a) com a limpeza? Oferecemos a nossa Garantia de Satisfa\u00e7\u00e3o de 48 horas: se algo n\u00e3o estiver correto, informe-nos no prazo de 48 horas ap\u00f3s a limpeza, com fotos e uma breve descri\u00e7\u00e3o.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Relacionado: <a href=\"https:\/\/help.cleanster.com\/pt\/rescheduling-rules\/\">Regras de remarca\u00e7\u00e3o<\/a> \u00b7 <a href=\"https:\/\/help.cleanster.com\/pt\/how-to-revert-or-rebook-a-cancelled-job\/\">Como reverter ou reagendar um servi\u00e7o cancelado<\/a><\/p>","protected":false},"featured_media":0,"template":"","categories":[31,37,43,4,3,6],"class_list":["post-696","help","type-help","status-publish","hentry","category-home-cancelling-rescheduling","category-office-cancelling-rescheduling","category-str-cancelling-rescheduling","category-short-term-rentals","category-home","category-office"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - 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