{"id":627,"date":"2022-10-06T14:49:57","date_gmt":"2022-10-06T14:49:57","guid":{"rendered":"https:\/\/help.cleanster.com\/?p=627"},"modified":"2026-10-19T17:09:54","modified_gmt":"2026-10-19T17:09:54","slug":"cleansterpro-payout-hold-faq","status":"publish","type":"post","link":"https:\/\/help.cleanster.com\/pt\/cleansterpro-payout-hold-faq\/","title":{"rendered":"Perguntas frequentes sobre reten\u00e7\u00e3o de pagamento do CleansterPro"},"content":{"rendered":"<div class=\"schema-faq wp-block-yoast-faq-block\">\n<div class=\"schema-faq-section\" id=\"faq-question-1728226032966\"><strong class=\"schema-faq-question\">1. <strong>Por que meu pagamento est\u00e1 retido?<\/strong><\/strong> <\/p>\n<p class=\"schema-faq-answer\">Seu pagamento pode estar retido por v\u00e1rios motivos, incluindo:<\/p>\n<p>\u2022 Uma nova atualiza\u00e7\u00e3o sobre sua verifica\u00e7\u00e3o de antecedentes.<br \/>\u2022 Altera\u00e7\u00f5es frequentes no seu m\u00e9todo de pagamento.<br \/>\u2022 Tarefas incompletas ou uma reten\u00e7\u00e3o no seu pagamento iniciada pelo cliente.<br \/>\u2022 Um relat\u00f3rio do seu co-faxineiro.<br \/>\u2022 Sua conta foi sinalizada por poss\u00edvel fraude.<br \/>\u2022 Nenhum m\u00e9todo de pagamento padr\u00e3o est\u00e1 configurado.<br \/>\u2022 N\u00e3o enviar fotos de antes e depois ou n\u00e3o seguir as instru\u00e7\u00f5es da lista de verifica\u00e7\u00e3o do cliente.<br \/>\u2022 N\u00e3o h\u00e1 foto de perfil profissional aprovada em sua conta CleansterPro (consulte <a href=\"https:\/\/help.cleanster.com\/pt\/cleansterpro-professional-profile-photo\/\">foto de perfil profissional<\/a>).<\/p>\n<\/p><\/div>\n<div class=\"schema-faq-section\" id=\"faq-question-1728226055237\"><strong class=\"schema-faq-question\">2. <strong>Por quanto tempo meu pagamento ficar\u00e1 retido?<\/strong><\/strong> <\/p>\n<p class=\"schema-faq-answer\">A dura\u00e7\u00e3o da reten\u00e7\u00e3o depende do motivo. Aqui est\u00e3o os cronogramas padr\u00e3o:<\/p>\n<p>\u2022 At\u00e9 30 dias para:<br \/>\u2022 Tarefas incompletas ou uma espera iniciada pelo cliente.<br \/>\u2022 Relat\u00f3rios de um co-faxineiro.<br \/>\u2022 N\u00e3o enviar as fotos necess\u00e1rias ou n\u00e3o seguir as instru\u00e7\u00f5es da lista de verifica\u00e7\u00e3o.<br \/>\u2022 At\u00e9 90 dias para:<br \/>\u2022 Sinaliza\u00e7\u00e3o de fraude em sua conta.<br \/>\u2022 Atualiza\u00e7\u00f5es de verifica\u00e7\u00e3o de antecedentes.<br \/>\u2022 At\u00e9 120 dias para:<br \/>\u2022 N\u00e3o h\u00e1 foto de perfil profissional aprovada em sua conta.<br \/>\u2022 14 dias para problemas fora dessas categorias.<\/p>\n<\/p><\/div>\n<div class=\"schema-faq-section\" id=\"faq-question-1728226070070\"><strong class=\"schema-faq-question\">3. <strong>O que acontece se minha conta for sinalizada por fraude?<\/strong><\/strong> <\/p>\n<p class=\"schema-faq-answer\">Se sua conta foi sinalizada por fraude, pode levar at\u00e9 90 dias para investigar e resolver o problema. Durante esse tempo, os pagamentos permanecer\u00e3o retidos.<\/p>\n<\/p><\/div>\n<div class=\"schema-faq-section\" id=\"faq-question-1728226096130\"><strong class=\"schema-faq-question\">4. O que devo fazer se meu co-faxineiro denunciar minha conta?<\/strong> <\/p>\n<p class=\"schema-faq-answer\">Se o seu co-faxineiro denunciou sua conta, o problema normalmente ser\u00e1 resolvido em 30 dias, enquanto nossa equipe investiga a situa\u00e7\u00e3o.<\/p>\n<\/p><\/div>\n<div class=\"schema-faq-section\" id=\"faq-question-1728226108524\"><strong class=\"schema-faq-question\">5. <strong>E se eu esquecer de enviar fotos de antes e depois?<\/strong><\/strong> <\/p>\n<p class=\"schema-faq-answer\">N\u00e3o fazer upload das fotos necess\u00e1rias ou n\u00e3o seguir as instru\u00e7\u00f5es da lista de verifica\u00e7\u00e3o do cliente pode resultar em uma reten\u00e7\u00e3o de pagamento. Esses casos geralmente levam at\u00e9 30 dias para serem resolvidos assim que as etapas necess\u00e1rias forem conclu\u00eddas.<\/p>\n<\/p><\/div>\n<div class=\"schema-faq-section\" id=\"faq-question-1728226123714\"><strong class=\"schema-faq-question\">6. <strong>Como posso evitar reten\u00e7\u00f5es de pagamento no futuro?<\/strong><\/strong> <\/p>\n<p class=\"schema-faq-answer\">Para evitar atrasos no pagamento, certifique-se de:<\/p>\n<p>\u2022 Mantenha sua verifica\u00e7\u00e3o de antecedentes atualizada.<br \/>\u2022 Defina um m\u00e9todo de pagamento padr\u00e3o.<br \/>\u2022 Conclua todas as tarefas e carregue as fotos necess\u00e1rias.<br \/>\u2022 Siga rigorosamente as instru\u00e7\u00f5es da lista de verifica\u00e7\u00e3o do cliente.<br \/>\u2022 Evite altera\u00e7\u00f5es frequentes no seu m\u00e9todo de pagamento.<\/p>\n<\/p><\/div>\n<div class=\"schema-faq-section\" id=\"faq-question-1728226133041\"><strong class=\"schema-faq-question\">7. <strong>Com quem posso entrar em contato para obter suporte?<\/strong><\/strong> <\/p>\n<p class=\"schema-faq-answer\">Se voc\u00ea tiver mais alguma d\u00favida ou preocupa\u00e7\u00e3o sobre seu pagamento, entre em contato\u00a0<a href=\"mailto:support@cleanster.com\" target=\"_blank\" rel=\"noreferrer noopener\">support@cleanster.com<\/a> E teremos todo o prazer em ajudar.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<p class=\"wp-block-paragraph\">Estas perguntas frequentes t\u00eam como objetivo esclarecer os motivos das reten\u00e7\u00f5es de pagamento e os prazos estimados de resolu\u00e7\u00e3o.<\/p>\n<p class=\"wp-block-paragraph\">","protected":false},"excerpt":{"rendered":"<p>1. Why is my payment on hold? Your payment may be on hold for several reasons, including: \u2022 A new update on your background check.\u2022 Frequent changes to your payout method.\u2022 Incomplete tasks or a client-initiated hold on your payout.\u2022 A report from your co-cleaner.\u2022 Your account has been flagged for potential fraud.\u2022 No default [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[57,7],"tags":[],"class_list":["post-627","post","type-post","status-publish","format-standard","hentry","category-cleansterpro-payouts","category-pro-cleaners"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>CleansterPro Payout Hold FAQ | Cleanster<\/title>\n<meta name=\"description\" content=\"Why a CleansterPro payout can be put on hold, how long common holds take to clear, and what you can do to avoid holds in future. Questions? Contact support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.cleanster.com\/pt\/cleansterpro-payout-hold-faq\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CleansterPro Payout Hold FAQ\" \/>\n<meta property=\"og:description\" content=\"Why a CleansterPro payout can be put on hold, how long common holds take to clear, and what you can do to avoid holds in future. Questions? 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