Payment Failed or Card Declined

If your payment doesn’t go through, here’s what to do.

1. Tap Account, then Billing.
2. Tap Add Payment Method and add a new card, or update your current one.
3. Contact support if you need help with the booking.

We’ll retry the payment automatically. If it keeps failing, we’ll reach out, and the booking may be cancelled if we can’t collect payment.

Good to know: You can also pay with Apple Pay, Cleanster Cash or a voucher at checkout, or choose Pay Later where it’s offered. Late Pay Later payments have a late fee of 3% per month.