Cancellation and Refund Policy

Here’s our cancellation and refund policy for one-time and recurring bookings. Schedules can change, but cancelling or rescheduling at short notice means cleaners lose work they had planned for, so a few rules apply.

Cancellation and refund policy at a glance

More than 24 hours before: free.
Within 24 hours: $20 fee (£20 for UK bookings).
Within 12 hours: no refund.

How to cancel

On the booking card, tap the ⋮ (three dots) in the top-right corner, next to the price.
Tap Cancel Job and confirm.

Other options

Reschedule instead: Rescheduling is free. You can’t reschedule once your cleaner is On My Way, Arrived or Cleaning. If a booking is rescheduled more than 4 times, a $20 fee applies.
Changed your mind? Tap Revert on the cancelled job to put it back on the schedule. If you paid the $20 late-cancellation fee, reverting refunds it.

Missed appointments

If your cleaner arrives for a scheduled booking but can’t get in to do the cleaning, it counts as a missed appointment and can’t be refunded. Make sure your cleaner can get in during your arrival window. House, apartment and chore bookings use these windows: Morning (9:00 AM–11:00 AM), Afternoon (11:00 AM–3:00 PM), Evening (3:00 PM–6:00 PM) or Anytime (9:00 AM–6:00 PM).

Recurring plans

Plans have a minimum of 10 cleanings. Cancelling a plan before the 10th cleaning costs $40. After that, it’s free. See How do I cancel my plan?.

Refunds under our cancellation policy

Refunds for bookings that weren’t cleaned are added to your Cleanster Cash.

Not happy with a cleaning? Covered by our 48-hour Happiness Guarantee: if something wasn’t right, tell us within 48 hours of the cleaning, with photos and a short description.