Fenêtres d'arrivée et suivi de votre nettoyeur
When you book, you get an arrival window, not an exact time. Your cleaner arrives within that window.
- House, apartment and condo, office and common area, chores and handyman: the arrival window is 8 AM to 8 PM.
- Short-term rentals: not limited to that window, so you can fit cleanings around guest check-outs.
- Commercial spaces: can be booked for any time of day. You can add up to 100 cleaners, depending on the size of your space.
Track your cleaner
- Open your booking. The map shows your property (red pin) and your cleaner (blue dot) as they travel.
- The badge in the corner shows the estimated arrival time, and a route appears as they get close.
- The progress bar shows En chemin, Arrivé, Nettoyage et Done.
Running late outside your window? Message your cleaner from the booking, or contact support. Our team checks in with cleaners before each job.
En rapport: Règles de reprogrammation · Ma femme de ménage n'est jamais arrivée.
