Getting Started with Cleanster

Welcome to Cleanster! Here’s how to get started and book your first cleaning.

Download the Cleanster app at onelink.to/cleanster and open it.
Create your account: tap Sign Up, or use the sign-up page in the app. Got a referral code from a friend? Enter it when you sign up.
Tap the service picker and choose what you need: Short-Term Rentals, Apartment & Condo, House, Chores, Office/Common Area, Commercial Spaces or Handyman.
Enter your address.
Choose the type of clean, then pick a date. Most services have an arrival window of 8 AM to 8 PM, and your cleaner arrives within it.
Pick a cleaner, or tap Skip and let Cleanster choose.
Tell us about your space and add any extras.
Add a payment method and tap Book.

After you book

Message your cleaner from 24 hours before the cleaning.
Follow them on the live map once they’re On my way.
Rate, tip and get your receipt from the PAST tab.

Cancelling is free until 24 hours before your cleaning. If you cancel within 24 hours, there’s a $20 fee. If you cancel within 12 hours, the booking isn’t refunded. Rescheduling is free. You can’t reschedule once your cleaner is On My Way, Arrived or Cleaning. If a booking is rescheduled more than 4 times, a $20 fee applies.

Covered by our 48-hour Happiness Guarantee: if something wasn’t right, tell us within 48 hours of the cleaning, with photos and a short description.