How to Book a Home Cleaning

Here’s how to book a cleaning for your house, apartment or condo.

Book a cleaning

Open the Cleanster app, tap the service picker and choose House or Apartment & Condo.
Enter your address and tap Confirm (or Edit to fix it). You can also pick from Saved addresses. Cleaners only see your general area until they’re booked with you.
A Great News! screen shows a map of the cleaners near you. Tap Next.
Choose the type of clean: Standard, Deep, Move-Out or Luxury. Apartments also have Make-Ready. Tap what’s included to compare, then tap Next.
Pick a date. Home cleanings have an arrival window of 8 AM to 8 PM, and your cleaner arrives within that window. Tap Pick Your Cleaner.
Choose a cleaner from the Marketplace tab, or switch to My Cleaners to pick someone you’ve booked before. Tap View profile to learn more, then Choose me. You can also tap Skip and let Cleanster pick a cleaner for you.
Apartment & Condo only: add notes and photos for your cleaner (up to 500 characters), like a building access code or parking info.
Set Rooms, Bathrooms and Hours (we suggest a time), choose How Often (One Time, Weekly, Bi-Weekly, Every 3 weeks or Monthly), and turn on I will provide Cleaning Supplies if you’re supplying them.
Tap Add Extras to add things like inside the oven or fridge, windows or laundry, or skip.
Answer Any pets? (Dog, Cat, Others or None). This helps cleaners with allergies know what to expect.
Review your Booking Summary, choose a payment method, add a promo code if you have one, and tap Book.

Good to know: You need a payment method before Book will go through. You can also pay with a voucher, and use a voucher and a promo code together on the same booking. If you’re new, you’ll create your account with your name, email and phone number.

Good to know: Need pet tasks, like removing pet hair? Book them as a Chores service.

Good to know: Recurring plans have a minimum of 10 cleanings. Cancelling a plan before the 10th cleaning costs $40; after that, it’s free.

Cancelling is free until 24 hours before your cleaning. If you cancel within 24 hours, there’s a $20 fee. If you cancel within 12 hours, the booking isn’t refunded. Rescheduling is free. You can’t reschedule once your cleaner is On My Way, Arrived or Cleaning. If a booking is rescheduled more than 4 times, a $20 fee applies.