How to Book a Short-Term Rental Cleaning

Booking a turnover for your Airbnb or vacation rental takes about a minute. Here’s how to book a short-term rental cleaning.

Book a cleaning

Open the Cleanster app, tap the service picker and choose Short-Term Rentals.
Type the property address or postal/ZIP code, or tap Use my current location. If you’ve booked here before, pick it from Saved addresses.
A Great News! screen shows a map of the cleaners near you. Tap Next.
Choose the type of clean: Standard Cleaning (turnover between guests), Deep Cleaning (top-to-bottom), Unit Inspection (a check that the unit is guest-ready) or Luxury Short-Term Rental Cleaning (for luxury vacation homes). Tap what’s included to see the checklist for each, then tap Next.
Pick a date and a time that suits your turnover. Short-term rental cleanings aren’t limited to the 8 AM to 8 PM arrival window that other services use. Tap Pick Your Cleaner.
Choose a cleaner from the Marketplace tab, or switch to My Cleaners to pick someone you’ve booked before. Tap View profile to learn more, then Choose me. Then tap Tell us about your property.
Set the number of Rooms and Bathrooms, and adjust the Hours if needed (we suggest a time for you). Turn on I will provide Cleaning Supplies if you’re supplying them, and tick Wash and dry linen and towels if you need laundry done. Tap Booking Summary.
Check the date, cleaner and price breakdown. Choose a payment method, add a promo code if you have one, then tap Book.

Good to know: You need a payment method before Book will go through. You can also pay with a voucher, and use a voucher and a promo code together on the same booking.

Have several listings? Connect your PMS

Instead of typing an address in step 2, tap a PMS icon and choose Connect to PMS. Supported: Airbnb, Booking Automation, FantasticStay, Guesty, Hospitable, Hostaway, Hostfully, Hosthub, Houfy and iGMS.

Tap Connect next to your PMS and log in with your PMS account.
Review what Cleanster can see, then tap Authorize.
Tick the properties to add, or tap Select All, then tap Add.
Review the details we pulled in (rooms, bathrooms, suggested hours and start date). Adjust supplies, linens and Activate auto-booking, then tap Save (or Save for later).

Good to know: With Activate auto-booking on, Cleanster books cleanings automatically from the start date. Double-check your settings before you save.

Before the cleaning

Add your lockbox code or entry instructions to the booking notes.
Leave clean linens and supplies on site, or add laundry.
Note any damage or special requests from the last guest.

Cancelling is free until 24 hours before your cleaning. If you cancel within 24 hours, there’s a $20 fee. If you cancel within 12 hours, the booking isn’t refunded. Rescheduling is free. You can’t reschedule once your cleaner is On My Way, Arrived or Cleaning. If a booking is rescheduled more than 4 times, a $20 fee applies.