When will you process my card or PayPal payment?

Cleanster automatically charges your default payment method two days before your scheduled service, at around 5 p.m. ET. If the charge doesn’t go through, we’ll retry it twice the following day, at 10 a.m. and noon ET, and we’ll let you know if any of those attempts run into issues.
If our support team reaches out by text or email about a card or charge issue, please take a moment to update your payment method in the Cleanster app under the Account page. Once it’s updated, you’re all set – our system will automatically re-run any outstanding payments.
If all three attempts fail and the payment method on file hasn’t been updated, your service will be automatically canceled. You can rebook anytime once a valid payment method has been added.