My cleaner never arrived.

We apologize if your cleaner never arrived. You can chat with us directly from the app and website; urgent issues like this come first, and we’ll get back to you as quickly as we can.

Other solutions that can help:

• Reschedule your cleaning for free 
• Remove the cleaner for another cleaner to claim it for free 
• Chat with the cleaner and leave a voice memo
• Reduce the time of the cleaning if the cleaner shows up late 

We hope you’ll give us a chance to make this right.