We apologize for the lapse in service. You can chat with us directly from the app and website; we aim to respond to urgent issues like this within minutes.
Other solutions that can help:
- Reschedule your cleaning for free
- Remove the cleaner for another cleaner to claim it for free
- Chat with the cleaner and leave a voice memo
- Reduce the time of the cleaning if the cleaner shows up late
We hope you’ll give us a chance to make this right.