What’s the cancellation policy?

Cleanster.com is made to be flexible, but we have some rules.

Our policies are designed to promote a reliable, consistent experience for customers and Pros alike.

While we know schedules can change quickly, rescheduling or skipping a booking on short notice causes

Pros to lose valuable work. Therefore, fees apply when bookings are cancelled or

rescheduled within 24 hours of your booking’s start time.

All subscription come with a cancellation fee of $40/£40 plus any applicable taxes

Type	Description	Fee
Same Day	Cancel or reschedule 24-2 hrs before booking	$20 fee £20 fee
Short Notice	Cancel less than 2 hrs before booking	Unable to refund Exceptional case: If the cleaner was on the way to the property or arrived to the property you’d be charged 1 hour from the booking.
Missed Appointment	A pro arrives for a scheduled booking, but is unable to enter and do the cleaning	Unable to refund Exceptional Case: Refunds will be considered if the cleaner arrives more than 45 minutes late or has to cancel at the last minute. In such situations, you will receive credits of the same amount of time that will be applied to an upcoming booking.