How Do I Contact My Cleaner?

To contact your cleaner, message them right in the Cleanster app.

When you can contact your cleaner

Before the cleaning: messaging opens 24 hours before the cleaning, once a cleaner is assigned. If your booking is further away, we’ll send you a notification when it’s time to chat. Open the booking and tap the pink Message button below the date, time and price.
After the cleaning: go to Booking > PAST, tap ⋮ on the job and choose Message. This works for completed and cancelled jobs.
Any time: find past chats under Messages in the bottom menu.

What you can do in the chat

You can send voice memos, photos and videos, pay expenses, add or reduce hours, and reschedule, all from the chat.

Can’t contact your cleaner?

Is the cleaning more than 24 hours away? Until messaging opens, there’s no Message button. Add anything important to the booking note instead.
Is a cleaner assigned yet? You can only message a cleaner once one is on the job.
No reply yet? Cleaners may take a little while to answer if they’re on the road or have poor reception.

You can also follow your cleaner on the live map on the booking card once they’re On my way.

Still stuck? Contact our support team, available 8:30 a.m. to 9 p.m. Central Time (CT). We’ll get back to you as quickly as we can, and urgent issues come first.